Medical Front Desk (Richmond, VA)

In this role, you will have the opportunity to provide administrative support to patients, fellow employees and referral sources through the coordination and administration of the front office activities. The ideal candidate will have a background in an administrative role with strong computer proficiency, and customer service.

• Responsible for patient appointment scheduling
• Obtaining insurance authorization
• Creation of new patient charts and maintenance of patient records
• Scanning and filing patient documents and ensuring complete and accurate information
• Managing incoming phone calls
• Providing financial counseling for patients and posting over the counter (OTC) payments
• Daily document research on an electronic health/medical record system

Required:

• High school diploma or GED required.
• Requires a minimum of 2 years of administration, customer service or related experience
• A valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.

Preferred:

• Experience in a medical office.
• Experience with EMR systems (NextGen).
• Working knowledge of state, federal, regional collection and reimbursement laws, HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.
• Ability to key 40 words per minute with accuracy preferred.

Addtional Success Factors:

• Exceptional patient service skills.
• Active Listening skills.
• High integrity.
• Strong attention to detail with an emphasis on accuracy.
• Proficiency with basic math and accounting skills.
• Proficient computer skills including Windows based office programs (ex. Word, Excel, PowerPoint), e-mail, etc.)
• Ability to use office equipment such as: fax machine, calculator, postage machine, copiers, etc.
• Concise written communication and presentation skills.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Our Investment in You:

Employees working at least 20 hours per week are eligible for the following benefits:

• Competitive Pay
• Health Insurance
• Dental Insurance
• Vision Insurance
• 8 Paid Holidays per Year
• Paid Vacation Time Off
• Paid Sick Time Off
• 8 hours of paid time to volunteer in your community
• Floating Holiday
• Life Insurance
• Medical Flex Spend Account
• Dependent Care Flex Spend Account
• Free employee assistance program
• 401(k)
• Full-time employees are also eligible for short-term and long-term disability insurance

Job Type: Full-time

Healthcare setting:

• Clinic

Schedule:

• Monday to Friday

Work Location: In person

Salary : $32,000 - $40,600