What are the responsibilities and job description for the Medical Office Support position at Hanger Inc.?
Why Us?:
With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
Could This Be For You?:
In this role, you will have the opportunity to provide administrative support and customer service to patients, fellow employees and referral sources. Typical responsibilities include scheduling appointments, validating insurance and payment authorization.
Your Impact:
- Responsible for patient appointment scheduling
- Insurance verification
- Creation of new patient charts and maintenance of patient records
- Scanning and filing patient documents and ensuring complete and accurate information
- Managing incoming phone calls
- Obtaining insurance authorization
- Providing financial counseling for patients and posting over the counter (OTC) payments
- Daily document research on an electronic health/medical record system
Required:
- High school education or equivalent.
- A valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
- Minimum good fit for the job, as determined by the Talent Bullseye assessment. Hanger will administer the Talent Bullseye as part of the selection process.
Preferred:
- Experience in a medical office.
- Experience with EMR systems (NextGen).
- Working knowledge of state, federal, regional collection and reimbursement laws, HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.
- Ability to key 40 words per minute with accuracy preferred.
- Exceptional patient service skills.
- Active Listening skills.
- High integrity.
- Strong attention to detail with an emphasis on accuracy.
- Proficiency with basic math and accounting skills.
- Proficient computer skills including Windows based office programs (ex. Word, Excel, PowerPoint), e-mail, etc.)
- Ability to use office equipment such as: fax machine, calculator, postage machine, copiers, etc.
- Concise written communication and presentation skills.
- Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
- Keep the patient at the center of everything that you do, building lifelong trust.
- Foster open collaboration and constructive dialogue with everyone around you.
- Continuously innovate new solutions, influencing and responding to change.
- Focus on superior outcomes, and calibrate work processes for outstanding results.
Employees working at least 20 hours per week are eligible for the following benefits:
- Competitive Pay
- Health Insurance
- Dental Insurance
- Vision Insurance
- 8 Paid Holidays per Year
- Paid Vacation Time Off
- Paid Sick Time Off
- 8 hours of paid time to volunteer in your community
- Floating Holiday
- Life Insurance
- Medical Flex Spend Account
- Dependent Care Flex Spend Account
- Free employee assistance program
- 401(k)
- Full-time employees are also eligible for short-term and long-term disability insurance
Medical Front Office reception/ Back office support
Fulshear Foot and Ankle -
Fulshear, TX
Medical Biller/Collector
Houston medical office -
Pearland, TX
Deputy Representative
Netherlands Business Support Office (NBSO) -
Houston, TX
