What are the responsibilities and job description for the Patient Care Coordinator position at Hanger, Inc.?
Why Us?
With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
Could This Be For You?
In this role, you will have the opportunity to provide administrative support to patients, fellow employees and referral sources through the coordination and administration of the front office activities. The ideal candidate will have a background in an administrative role with strong with strong computer proficiency, and customer service.
Your Impact
- Welcome people as they enter the clinic.
- Communicate anticipated wait times and/or delays.
- Check-in our patients (including verification of demographic and insurance information)
- Complete patient registration from walk-in patients
- Collect all patient out of pocket responsibilities (i.e., deductibles, copays, co-insurance, etc.)
- Schedule next appointment for patients at check out, i.e., cast and measure, delivery, follow up, or prosthetic care plan appointments.
- Answer incoming calls
- Act as a concierge of Hanger clinic services (including assistance in patient experience programs, support groups, and other resources)
- Assist RCM team as needed in obtaining missing/ additional information from patients
- Maintain accurate and complete electronic healthcare records on our patients.
Minimum Qualifications
Required:
- High school education or equivalent.
- A valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
- Minimum good fit for the job, as determined by the Talent Bullseye assessment. Hanger will administer the Talent Bullseye as part of the selection process.
Preferred:
Experience in a medical office.
Experience with EMR systems (NextGen).
Working knowledge of state, federal, regional collection and reimbursement laws, HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.
- Ability to key 40 words per minute with accuracy preferred.
Additional Success Factors
Exceptional patient service skills.
Active Listening skills.
High integrity.
Strong attention to detail with an emphasis on accuracy.
- Proficiency with basic math and accounting skills.
Proficient computer skills including Windows based office programs (ex. Word, Excel, PowerPoint), e-mail, etc.)
Ability to use office equipment such as: fax machine, calculator, postage machine, copiers, etc.
Concise written communication and presentation skills.
- Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
- Keep the patient at the center of everything that you do, building lifelong trust.
- Foster open collaboration and constructive dialogue with everyone around you.
- Continuously innovate new solutions, influencing and responding to change.
- Focus on superior outcomes, and calibrate work processes for outstanding results.
Our Investment in You
Employees working at least 20 hours per week are eligible for the following benefits:
- Competitive Pay
- Health Insurance
- Dental Insurance
- Vision Insurance
- 8 Paid Holidays per Year
- Paid Vacation Time Off
- Paid Sick Time Off
- 8 hours of paid time to volunteer in your community
- Floating Holiday
- Life Insurance
- Medical Flex Spend Account
- Dependent Care Flex Spend Account
- Free employee assistance program
- 401(k)
- Full-time employees are also eligible for short-term and long-term disability insurance
