Program Manager

It’s an exciting time to be at Hanscom Federal Credit Union! 

As a member of our Project Management Department, you will join a dynamic team of dedicated individuals committed to delivering exceptional service to our members.

Who we are – Hanscom Federal Credit Union

• Members-first – our members are our top priority. We make business decisions with our members at the top of mind.
• Integrity – we’re honest and committed to doing what’s best for our members and our company. What is right isn’t the same as what is easy.
• Teamwork – we are in this together and we all benefit from our success.
• Innovation – we identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes
• Empathy – we understand that communication starts by listening, understanding diverse perspectives, and caring about others’ sustained success.

What we offer

• A full-time, permanent position that will reward you through an annual bonus program.
• Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits.
• A flexible hybrid work schedule environment
• We are committed to fostering career growth and development – when you join our organization it’s not just a job.
• We look to develop your skills aligned to our business needs and help you progress in your career.

Who you are – Program Manager  

You are a dynamic, detail oriented, intuitive person with the ability to develop relationships, build rapport and become a trusted team member.  You are able to provide every employee you assist or support with a high level of service, have strong organization and multi-tasking skills, and are searching for a rewarding career where you are valued and respected.

What you'll do

• Manage program scope, risks, issues, deliverables, and the schedule of individual program tasks; creates and manages project schedules, including MS Project plans.
• Is accountable for the management and escalation of program control processes, including task management, RAID, scope creep, and change and quality control.
• Lead and direct a set of high-priority projects, which often require considerable resources and high-levels of functional integration and iteration with internal teams.
• Conduct regular program meetings with teams to review the status of the project, including scheduling and resource issues; presents program status and issues to stakeholders through formal presentations.
• Lead program steering committee reviews and gate approvals, creates status reports for steering committee meetings to facilitate decision-making.
• Responsible for tracking, resolving, and escalating program issues and risks.
• Monitor team dynamic and team accountability related to delivery commitments, assigns program tasks and coordinates resources.
• Coordinate third party contributions throughout the life cycle of the program.
• Lead conversations with senior leadership as a change agent and influencer to move from Waterfall to Agile methodology.

Knowledge/Skills/Experience Required: 

• Strong desire to work in a purpose-driven organization 
• At least 8 years of technical project management experience in an enterprise environment
• At least 10 years of experience working in an IT infrastructure environment, with proficient understanding of systems, hardware, software, and networking
• Strong familiarity with IT operations and facilities
• Experience establishing relationships with and presenting to executive and senior leaders
• Excellent analytic and organizational skills
• Experience managing vendor relations
• Strong decision-making and problem-solving skills
• Strong written and verbal communication skills
• Experience managing accountability for cross-functional teams and coordinating activities across multiple work streams
• Intermediate level of proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint
• Previous experience with Agile Scrum and Scaled Agile Framework (SAFe) preferred

Education/Certifications/Licenses

• A college degree