Warehouse Operations Supervisor

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: Happy Returns is solving the #1 pain point of e-commerce: returns. We do this by providing a seamless system of technology, service, and logistics that gives shoppers the frictionless returns they want and retailers the low-cost and efficient service they require. Happy Returns operates a national network of Return Bar® locations staffed by friendly, well-trained Returnista® return specialists located in premier shopping centers, national and regional store networks, independent boutiques, and other convenient spots. Happy Returns is a venture-backed startup based in Santa Monica, CA. Come join our dedicated, fast-growing team and help us transform online shopping by making returns beautiful!

Job Description:

The Warehouse Operations Supervisor will play a critical role in managing our rapidly growing operation. We will rely on this person for front line management as well as idea creation and implementation to improve our productivity and quality.

• Manage a team of 2 – 4 leads and 20-40 specialists
• Love working in an ambiguous environment
• Create and implement operational procedures and systems to ensure work is completed in a productive manner
• Continually improve and build upon existing processes by identifying areas of improvement, designing solutions with measurable impacts in mind, and executing such fixes
• Maintain a safe work environment by actively building and reinforcing safety standards at the site
• Collaborate with the senior operations team to develop and streamline warehouse procedures
• Build and maintain an amazing work culture by instilling a team-oriented sense of camaraderie amongst the specialist population and devising reward systems that incentivize great work and collaboration. Our goal is to cement Happy Returns as a top workplace within the PA area.

Requirements

We are looking for someone with:

• B.S. or B.A. degree
• 3 experience managing in a fast-moving warehouse environment
• 2 years’ experience managing supervisory employees
• Experience in an ultrafast-scaling organization and/or excitement to be a part of one – we are disrupting a multi-billion dollar industry and are expecting tremendous growth in the near-term
• Proven ability to effectively motivate, develop, and manage 20-40 employees. Our culture is a critical part of our success, and you need to help drive it.
• Fine-tuned attention to detail – our retailer partners depend on us to return their products to them in perfect condition
• Excitement for working in a start-up environment with high level of ambiguity and change
• Strong project management and continuous improvement skills
• A long-term perspective on career development and desire to grow professionally within the company

Job Elements:

Must be able to perform the following tasks, with or without reasonable accommodation:

• Stand/walk for up to 10-12 hours
• Lift and move items up to 70 pounds
• Regularly bend, lift, stretch, and reach both below the waist and above the head
• Willing and able to work any permanent shift that may include overtime and holidays
• Access all areas of building and walk in/and around all areas of the warehouse with great frequency

Benefits

Compensation for this position includes competitive pay and equity as well as a comprehensive benefits package that includes medical, dental, vision and paid vacation. We are looking for someone who loves a challenge and wants to participate in the upside opportunity of this large underserved market.

We believe we work more productively and our jobs are more enjoyable when our team includes members with a diversity of backgrounds and life experiences. We take all reasonable steps to seek out candidates with diverse experience and ensure our work environment is welcoming and respectful for everyone on our team.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.