Concierge / Receptionist

The Community concierge is the first contact for all visitors as well as the support person for administrative tasks. This position requires creating an excellent experience for everyone who enters and/or calls the community through professionalism, hospitality, and courtesy. Additionally, this position requires organization, multi-tasking and basic computer skills.

Essential Functions

• Answers incoming calls, both internally and externally, in a warm pleasant and professional manner
• Ensures that all messages are relayed promptly to the intended person
• Maintains visitor log
• Greets all visitors, residents, family members and associates in a warm and inviting manner on the phone and by standing and walking around the desk for anyone entering the community
• Inputs data related to resident assessments in the Yardi system as directed by the Executive Director and Director of Resident Care.
• Possess and maintain knowledge of the community , its benefits, service provided, the residents and associates.
• Be able to assist the Director of Sales with inquiries when necessary
• Assists Business Office Manage with administrative support as needed
• Offers refreshment to visitors and make them feel welcome and comfortable
• Collects the residents' mail duties such as receiving and prepares it for distribution

Qualifications/Skills/ Educational Requirements:

• Must have a high school education
• Must be able to communicate effectively
• Must possess excellent customer service skills
• Must have patience, tact, cheerful disposition and enthusiasm at all times
• Must possess basic computer usages and data entry skills
• Knowledge of Microsoft Office applications preferred
• Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts
• Must possess a passion to work with and around senior citizens

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental Pay:

• Bonus pay
• Commission pay

Work Location: One location