ATTENDANT - FUEL COURT

Overview

The incumbent in this position is responsible for being the ultimate guide through the guests’ ROCKTANE Gas & Wash experience

Responsibilities

• Creates an atmosphere that induces guests to make ROCKTANE their choice for their gas station and car wash needs; responsible for actively building and retaining guest relations by providing superior guest service.  Exudes Hard Rock Mottos to create excellent first and last impression for all guests.
• Provides an amplified guest service environment by focusing on the needs of internal and external guests.  
• Resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers, Supervisors and Managers.
• Operate IT System’s (Agilysis POS, GHS Fuel Pump Software, and other car wash/gas station related equipment).
•  Assist guests as needed in paying, utilizing, or answering questions about the car wash system.
•  Accurately maintains and appropriately handles all tender at car wash and / or gasoline dispenser.
•  Proactively welcomes and greets arriving and departing guests.
•  Attends to needs of all guests within ROCKTANE in an efficient manner, and specifically follows all established safety protocol.
•  Assist with selling products intended for sale on the fuel court.
•  Answer questions about the property, upcoming events, contacts, and provide directions as needed.
•  Maintain work area in an orderly, clean, neat manner.
•  Follow internal procedures for dispensing gasoline, always verbally reconfirming and waiting for an acknowledgement of the guest’s preference and amount requested.
•  Remove trash.
•  Meets Hard Rock standard for grooming, uniform or attire.
•  Attend and participate in meetings, completing follow-up as assigned.
•  Use all equipment associated with the position, including, but not limited to, gas station pumps, car wash equipment, cash registers and computer equipment.
•  Abide by all applicable Hard Rock policies and procedures.
•  Other duties as assigned.

Qualifications

• High School diploma or equivalent required
• Cashiering/money handling experience in making accurate change in a fast-paced environment or an equivalent combination of education and/or experience
• Must possess basic math skills
• Must possess ability to maintain visual attention and mental concentration for significant periods of time
• Must have extensive cashiering experience.
• Must have exceptional guest service skills
• Must be detail oriented
• Must be able to communicate effectively with guests and other team members
• Must be able to work nights, weekends, and holidays
• The employee must frequently lift and/or move up to 50 pounds.
• Must be able to work outdoors in all weather conditions standing/walking for long periods of time.