Manager - Slot Operations

The incumbent in this position assists the Director of Slot Operations in developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force. The incumbent in this position is also responsible for operating and maintaining an efficient and profitable Slot Operation, as well as participating in company planning and direction. Manages the activities of the Slot Operations Department, including staffing and performance of Slot Guest Service Representatives to ensure compliance with established regulations policies and procedures. ESSENTIAL FUNCTIONS:(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.- Ensures delivery of superior internal and external guest service with every interaction including the Hard Rock Competencies of Business Results, Team Member Engagement and Guest Engagement for this position and responsible departments.- Assists the Director in assuming management responsibility for day-to-day operations and financial activities; successfully directs departments to fulfill regulatory compliance.- Establishes department standard, guidelines and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas.- Develops reporting and monitoring systems to accomplish objectives, maintains control of assets and fulfills regulatory compliance.- Assists the Director in creating and implementing operating policies and procedures for Slot Operations.- Hires, motivates, evaluates and manages Slot Guest Service Representatives in order to ensure that team members receive adequate guidance and resources to accomplish established department objectives.- Maintains through subordinates and direct observation, a continuous awareness of all operational areas.- Approves staffing work schedules and assures optimum development of work force.- Maintains a constant awareness of the latest gaming regulations and works with regulatory authorities and various internal control staff members to assure regulatory and operational practice compliance.- Oversees all aspects of slot guest service; works closely with all departments, including Player’s Club, VIP Services, Beverage and Cashiers.- Works closely with slot performance personnel to ensure all slot products and associated equipment are in good working order.- Responsible for the career growth and development of subordinates and creation of a developmental climate that rewards servicing the guest.- Attend and participate in meetings, completing follow-up as assigned.- Perform work regularly and predictably.- Attend seminars when needed.- Other duties as assigned.

Responsibilities:

All applicants must be able to demonstrate their US work authorization during the employment verification process.