Account Manager

About the Role

As an Account Manager, you will be responsible for ensuring long-term commercial success and customer satisfaction for ongoing Harman programs for your customer. You will ensure adherence to customer expectations and work closely with your customer counterpart(s) to maintain and grow the existing business with healthy commercials.

Your Team

No direct reports

What You Will Do

• Capture and propagate the commercial voice of customer for ongoing programs
• Manage commercial agreements and drive customer negotiation for awarded business (i.e., APR, CR, customer claims)
• Closely track customer satisfaction at all levels, and drive course corrections when required
• Drive to achieve commercial targets (revenue, EBIT, Cash Flow) for your customer programs
• Receive customer change request and lead them through internal approval process
• Drive continuity of awarded business through program extensions and follow-on programs
• Act as the primary contact on behalf of Harman and build collaborative relationships with the customer Regional and Local teams, Dealer management teams etc.
• Drive idea generation internally for creating disruptive and out-of-the-box ideas to help deliver revenue growth. Own pitching these ideas to the customer locally and seeking approval and support for programs from the customer.
• Work closely with the regional marketing team to execute best-in-class plans, including dealer and customer programs and monitor and report internally and to the customer on the success of programs.

What You Need

• Bachelor’s Degree in Engineering or Bachelor’s Degree in Business Management
• 7 years of relevant work experience in partner management, business development or demand generation marketing.
• Must have a thorough understanding of Automotive OEM’s organization and processes
• Thorough understanding of P&L statements, business cases and quotes / contracts with automotive OEMs
• Basic technical understanding of Automotive HW and SW systems
• Language preference: Korean speaking

What is Nice to Have

• Master’s degree in Engineering or Business Management
• 5 years an automotive experience working with the applicable Korean customer/OEM
• Work experience at Tier 1 supplier of products such as audio, infotainment, connectivity, and ADAS

What Makes You Eligible

• Be willing to travel up to 20%, domestic and international
• This position requires the use of a use of a HARMAN or customer-owned vehicle. As such, any offer of employment will be contingent upon having a clean driving record, which will be evaluated and determined in HARMAN’s sole discretion, no more than 4 active points for moving violations (issued by any motor vehicle agency), and no references to operating a vehicle under the influence of controlled substances within the last 10 years.
• Be willing to work in a home office located in the Southern California, Orange County area.
• Successfully complete a background investigation and drug screen as a condition of employment.

What We Offer

• The standard base salary range for this position is $118,800 - $160,000 applicable bonus.
• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition Reimbursement
• An inclusive and diverse work environment that fosters and encourages professional and personal development

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