Specialist

Job Summary : Responsible for providing customer service to students, faculty and staff, in person and remotely, including assisting students with direct troubleshooting and problem resolutions related to payments, student accounts and on-line services.

Responsible for ensuring the proper collection and recording of all monies due the college. Assists with reconciling, verifying, reporting and collecting from customers.

Full knowledge of student accounts in order to assist parents and students to understand the billing process. Responsible for securing student / vendor confidential information in line with Payment Card Industry Data Security Standard procedures per college procedures.

Minimum Qualifications :

Associate's degree and 2 years' experience, or a combination of experience and education sufficient to successfully perform the essential duties of the job.

Licensing Requirements : Valid driver's license.

Hiring Range : $38,070 - $47,588

Job Specific Task List :

60% - Work with various departments to ensure that all payments are posted according to college policy; allocate and audit monies received to proper accounts, balance receipts, reconcile accounts, prepare and make bank deposits, verifying against computer reports;

assist customers with making payments on their accounts and independently interpret student accounts; responsible for the accurate and timely credit card refunding for all college customers. - (Essential)

5% - Maintain confidentiality of college and student records. Perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, and standards in a safe manner and with minimal supervision;

train at regular intervals on Payment Card Industry Data Security Standard, consumer protection and privacy laws. - (Essential)

• 10% - Work closely with AR staff in maintaining student records; problem solving and troubleshooting of student account inquiries and issues, which can involve collaborating with other college departments. - (Essential)
• 5% - Initial point of contact for return to lender process related to Title IV compliance regulations; follow up with the Financial Aid and Finance departments to ensure timely returns to the Federal Government. - (Essential)
• 5% - Provide general guidance to students on processes and procedures and navigation of the on-line services; answer general questions as needed;

Bank Mobile research and InstaCheck processing for students. - (Essential)

• 5% - Post monthly collection payments from all the collection agencies. Support student accounts with the monthly collection process for Vendor, including invoices, emails and phone calls;
• responsible for HACC Payment Plan nonpayment communications; extensive understanding of payment plans in order to discuss details with students;

withdrawal of payment plans each term; process repayment agreements for accounts with past due balances, as needed. - (Essential)

• 5% - Support college phone / email marathons as needed. - (Essential)
• Must have a dedicated high speed connection for connection to the College's resources when working off campus, when applicable. - (Essential)
• Contributes to the overall success of the Office of Finance by performing all other duties and responsibilities as assigned. - (Standard)

Job Type : Full Time 12 Month

If part time, hours per week : N / A

About Us : www.hacc.edu

Our Purpose : Learning for all; learning for life.

Our Diversity Statement : As an institution of higher education, HACC recognizes its responsibility to maintain an environment that affirms the diversity of people and ideas.

HACC embraces, supports, and actively pursues a policy of inclusiveness that reflects and appreciates the diversity of the community it serves and the world in which we live.

The Board of Trustees and the President lead HACC's commitment to open access to education, diversity, cultural sensitivity, and equal opportunity in employment.

This commitment serves to promote a college-wide environment of collegiality, inclusiveness, respect, and cultural competence.

Our Core Values : A Circle of Caring

Caring by Creating Our Future Together

• We work together to shape and build our preferred future.
• We encourage and celebrate creativity and innovation.
• We set high goals and strive to achieve them.

Caring for Each Other

• We are gateways to student success and opportunity.
• We promote respect, collegiality, diversity and equity-mindedness in all we say and do.
• We nurture awareness and cultural sensitivity to create a climate of trust.
• We are growth-minded, believing that each of us is capable of learning, developing and growing to support our mission.

Caring by Doing What is Right

• We are honest and hold each other and ourselves to the highest ethical standards.
• We provide the most accurate information available in all communications.
• We are transparent about our decisions as individuals and teams.
• We embrace broad engagement in the shared governance process.

Last updated : 2024-05-15