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Customer Service Representative

Harry L Bubb Associates, Inc.
Shrewsbury, PA Full Time
POSTED ON 5/3/2024

Job Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be Property & Casualty licensed and responsible for providing exceptional customer service and support to clients.

Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat
- Assist customers with product information, pricing, and availability
- Process orders
- Resolve customer complaints in a professional manner
- Conduct outbound calls to follow up on customer inquiries or issues
- Perform data entry tasks to update customer records and order information
- Communicate effectively with customers to ensure satisfaction
- Analyze customer needs and recommend products or services that best fit their requirements
- Upsell products or services to increase sales revenue

Skills:
- Strong communication skills both verbal and written
- Ability to multitask and prioritize workload effectively
- Experience in sales or customer service is preferred

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Expected hours: 35 per week

Benefits:

  • 401(k) matching
  • Flexible schedule
  • Health insurance
  • Paid time off

Shift:

  • 8 hour shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person
  • Office

Ability to Relocate:

  • Shrewsbury, PA: Relocate before starting work (Required)

Work Location: In person

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