Community Safety Manager - FT

The library seeks a Community Safety Manager. In this role you will be responsible for the
management and oversight of security staff, scheduling, planning, assigning and directing
security work. Using Trauma Informed practices and strategies, the Community Safety manager
is responsible for ensuring a safe, welcoming and secure environment and assisting with
providing access to resources, assistance and information. Manages security department daily
operations to promote and provide a safe library environment. Provides community safety and
communications in support of customers and employees of the Hartford Public Library. Works
closely with the Director of Facilities and the facilities department. This position ensures the
highest level of service is provided by staff to all customers.

Responsibilities include:

• Ensuring proper safety and security protocols for emergency situations at all library locations are

• In conjunction with the Director of Facilities, coordinates and executes emergency evacuation

• Covering security shifts and posts as need to ensure appropriate security staffing level

• Ensuring facilities are properly secured and security equipment is function in good working

• Implementing emergency preparedness and response plans

• Leading emergency response efforts

• Showing up to emergency scenes or coordinate response and manage communication for

• Assessing preparedness levels for various disasters and devise plans that fill in readiness gaps

• Preparing work assignments and weekly schedules

• Ensuring appropriate level of coverage

• Monitoring Facility Access Reports (FOB system) accessing the environment with respect to

• Participating in Public Service Managers meetings

• Recommending equipment and technology

• Developing Public Safety Polices and Procedure’s that align with state and federal laws and

• Updating Standard Operating Procedures and emergency evacuation plans

• Managing in-house guard training, and external vendor training including the guard card training

• Ensuring guards complete assigned trainings, properly document watch and incident reports

• Making recommendations for hiring

• Managing performances

• Ensuring all guards have active guard card status

• Training guards on internal security software systems

• Leading and developing practice trainings and exercises for all staff

• Conducting performance evaluations

• Leading and coordinating site specific emergency evacuation tours

• Preparing monthly security statistics

• Monitoring and reviewing watch and incident management reports in collaboration with the

• Reviewing incident reports and documenting outcomes and recommendations

• Conducting investigations in collaboration with the appropriate department

• Escalating issues as needed to the Customer Experience Officer, Chief Administrative and the

EDUCATION and EXPERIENCE/QUALIFICATIONS:

Required:

• Associate’s Degree in Criminal Justice, Social Services, Public Administration or other

• A minimum of 5 years of public safety or similar type of security management

• At least 1 or more years of social service work experience, related work or

• Knowledge of community resources and social services in the Hartford area

• Guard Card Certification

• CPR Certification

• Mental Health First Aid

• Knowledge of MS Office Suite

• Strong commitment to excellent customer service to a diverse population in an urban

• Ability to work independently in a team environment

• Solid written and verbal communication, listening, organization, report-writing, and

• Must be fully vaccinated against COVID-19
  

Preferred:

• Bachelor’s Degree in Criminal Justice, or Social Service related field preferred

• Bilingual preferred
  

PHYSICAL DEMANDS / WORK ENVIRONMENT

• Ability to continuously bend, twist, stoop, reach and pull.

• Ability to keep composure in everyday, potentially stressful situations.

• Ability to meet a flexible work schedule, including evenings and weekends.

• Able to walk, sit and stand for extended periods.

• Close vision, distance vision, peripheral vision, depth perception, and the ability to

• Lifting of moderate to heavy weight material up to 50 lbs
  

What we offer employees:

Hartford Public Library offers robust benefits you won’t find at other nonprofit organizations
through a unique partnership with the City of Hartford. This includes:

• MERF Pension Plan with employer contribution

• Health Care, Dental, Pharmacy benefits

• Life Insurance

• Long Term Disability Insurance

• Mental health support through the Employee Assistance Program

• Tuition reimbursement program

• Paid professional development, continuing education and staff engagement

• Commitment to, and active plan of, diversity, equity, and inclusion work including

What we offer the community:

The Hartford Public Library is a national leader in redefining urban public libraries in the 21st
century as innovative, stimulating and engaging spaces where people can learn and discover,
explore their passions and find a rich array of resources that contribute to a full life.

We are an integral part of the Hartford community and offer programs for all our citizens. With
7 locations and robust outreach services, we are here for Hartford. Our programs include:

• The American Place, which offers a variety of free services to welcome immigrants and

• Digital Library Lab

• Hartford History Center

• HPL Studios

• YOUmedia teen spaces

• Baby Grand Jazz, a free series of Jazz performances open to everyone

• Summer Learning

• Leap into Learning - Early Literacy

• Adult education classes and support

• Career Certification, GED

• Technology training and digital literacy

• Library of Things

• Robust print, electronic, audio and video collections · And so much more! Click here to

To Apply: Please email resume and cover letter to hpljobs@hplct.org and reference

Community Safety Manager in the subject line of your email.

Newly hired employees of the Hartford Public Library must present proof of receipt of a COVID-
19 vaccination and may not begin employment at the Library until proof of vaccination (two
doses of either the Pfizer or Moderna vaccines or one dose of the Johnson & Johnson
vaccine). Booster vaccinations may be required in the future. The Library may consider
exemptions for prospective employees who cannot become vaccinated due to a qualifying
medical condition or a sincerely held religious belief. Candidates who receive a conditional
offer of employment and who seek a medical or religious exemption to the Library’s vaccination
policy will be provided with additional instructions at the time of the conditional offer. Testing
requirements and/or additional PPE requirements may apply to unvaccinated employees.

Hiring Range: $48,437.22 - $55,776.24 DOE

Hartford Public Library is an Equal Opportunity Employer.