Assistant Manager - Catering

• Assist Operations Manager with papergood inventory management, including cost control, loss prevention, weekly inventory audits, and maintaining appropriate stock levels by ordering as needed.
• Conduct daily facility walkthroughs to assess the condition of physical infrastructure, equipment, and monitor rodent activity. Complete self-inspection reports and notify Crimson Catering staff of any issues.
• Oversee and sign off on Drivers' daily cleaning assignments.
• Provide assistance to Drivers for deliveries or in the event of a call-out.
• Support Managers in ensuring performance expectations and work rules are clearly communicated and enforced through coaching, mentoring, and regular staff meetings.
• Use Telestaff to schedule staff and address additional staffing needs.
• Prepare and organize event pulls at the request of Event Managers, ensuring items are neatly labeled and inventoried for delivery.
• Manage various events throughout the year as assigned.
• Assist Event Managers with linen inventory and ordering.
• Monitor vendor charges and ensure alignment with Catering software pricing for clients.
• Cross-train with the Operations Manager on driver routing and scheduling; serve as backup for the Operations Manager when needed.
• Cross-train on Kronos and TeleStaff timekeeping systems.
• Cross-train with Sales and Event Managers in event planning, selling, and execution.
• Provide backup support for Cronkhite operations when necessary.
• Step into management roles as required and provide additional support as needed.
• Perform other duties as assigned.

• Minimum of 2 years’ relevant work experience

• HS Diploma and at least 5 years prior front of the house catering experience in high volume, fine dining events with off-premise or hotel catering operations.
• Previous supervisory experience, with ability to hold team members accountable.
• Proficiency in Microsoft Office applications (Word, Outlook, Excel, Teams). Ability to learn other software applications as needed.
• Must be able to work evenings, weekends and holidays as needed.
• A valid driver’s license and willingness/ability to drive.
• Ability to develop creative concepts/menus to provide clients with unique and personalized experiences.
• Knowledgeable about current food and event management trends.
• Demonstrated ability to deliver exceptional customer service.
• Strong communication (verbal, written, interpersonal) skills and an ability to communicate effectively with a diverse constituency.
• Strong time management, organizational and multi-tasking skills.
• Ability to meet multiple deadlines and manage competing priorities.
• Good professional judgment and ability to independently make sound business decisions.
• Must be adaptable to a frequently changing environment and ability to remain calm and professional in stressful situations.
• Works professionally, ethically and with integrity; Uphold the vision and mission of HUDS and the University.

Additional Qualifications:

• An Associate's or Bachelor's Degree in Hospitality Management or a related field is preferred.
• Previous sales experience in an off-site catering environment.
• Experience managing in a unionized environment.
• Knowledge of Kronos timekeeping software or similar system.
• Knowledge of FoodPro Menu Management system.

• Continuous: walking, standing, lifting.
• Frequent: bending, reaching, squatting, push/pulling, pushing of mobile carts, hot boxes.
• Occasional: climbing, sitting, handling, manual dexterity.

• Ability to work evenings, weekends and holidays as needed
• Subject to wet floors, temperature extremes, and excessive noise
• Standing and walking for significant amounts of time is necessary

Emergency Status Designation: Essential Personnel

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.