Account Supervisor

On-site Agency :Havas Edge Boston Job Description Summary : The Account Supervisor will serve as a strategic partner and problem-solver for our client needs and directly manage and support accounts of all sizes and guide them in making informed business decisions by presenting and delivering top performing media strategies and campaigns. The Account Supervisor will have a solid understanding of syndicated research (i.e. Nielsen, MRI) and analytics tools (i.e. web attribution models) to effectively develop and measure media plans for advertisers that want to leverage both brand awareness and ROI. You will also interface with and utilize other departments within the agency (Analytics, Media Buying, Accounting, Strategy & Communications Planning), and apply marketplace knowledge when developing knowledgeable campaign strategies. The ideal candidates will have a passion for performance marketing and data analytics, a strong commitment to success, and desire to work in a fast-paced, high-performance environment. Job Description : Client & Account Management Comfortable in leading the client through the rationale behind proposed media plan, go-to-market strategy, execution, and performance management Responsible for direction and management of media landscape and the impacts to performance (seasonality, competitive, weather, supply/demand) Assist senior team members with campaign kickoff meetings, onboarding and management of budgets, and performance calls Work closely with Strategy & Communications Planning team members for strategic recommendations around campaign performance and insights Partners with other Client Services team members for input on mapping out strategy or course correcting when applicable Ensure that client expectations and requirements are clearly understood and that agency deliverables meet those expectations Responsible for communicating client goals, measurement of success, and challenges Comfortable with conflict resolution and knows when to escalate issues internally or externally before its mission critical Travel will be expected for face to face client meetings Business Development Assist in development of strategy and content for RFP responses Build and maintain strong, productive relationships with clients to drive growth Pitch new business alongside Business Development Team as media expert; prepare and produce presentations with senior team members and other departments when necessary Prepare and present quarterly business reviews and weekly insights with limited guidance of senior team members; PowerPoint presentations will be insight driven and delivered through ‘story-telling’ vs. simply sharing data Understands and articulates Edge’s analytics capabilities & USP to clients, and assist them in making more informed media decisions Application of executive & client feedback in areas requiring improvement is expected to drive noticeable, positive change Personal Development & Training: Actively learning the difference between brand vs ROI media strategy and understand how to calculate brand metrics Serve as role model to team members in knowledge base, presentation skills, internal communication style and commitment to bettering the agency Help build committed relationships within Edge and consistently promote the shared goals of the department and team leader Support department vision by being highly responsive, interactive, and collaborative with managers across Media Buying, Strategy & Communications, Planning, Analytics, DOQS, and Business Development WHO YOU ARE Position Requirements: Minimum 6 years’ experience in account management; media, performance marketing or direct response (TV or internet) experience desired You are experienced in account management and have proven success in establishing, building, and maintaining relationships with clients You can manage multiple projects with short timelines and experienced in managing projects from concept to completion, all while meeting client deliverables in a timely manner You work well under pressure, while maintaining accuracy, strict confidentiality, and a professional demeanor You know how to manage up: respectful of when and how to engage senior level support You are approachable and enjoy interacting with people at all levels of the organization (internal and external stakeholders) and fostering strong cross-functional teamwork You have outstanding interpersonal communication skills, both written and verbal You have a high level of attention to detail and organization You have a desire and ability to thrive in a fast-paced, dead-line driven environment You are self-motivated and productive in both an independent and collaborative team setting You are self-aware: evaluates barriers for growth and proactively seeks out resources to overcome You value and practice a work ethic grounded in integrity Preferred Education, Experience, and Skills: Bachelor’s Degree in Marketing, Advertising, Business or related field of study preferred You are proficient in Microsoft PowerPoint (i.e. deck building) and Microsoft Excel (i.e. Pivot Tables, VLOOKUPs), with the ability to analyze data and draw conclusive insights You have previous experience in participating or leading presentations, talking with clarity and confidence to clients and team members, and writing concise presentations and proposals You have a general understanding around media buying, traffic, data operations, invoicing, sourcing, and analytics You have prior work experience directly supporting larger, retained clients WHO WE ARE Build the Business. Build the Brand. At Havas Edge we influence people to act by combining multi-channel marketing and commerce plus the creative and technology that powers them. Our work results in profitable growth and lasting relationships between customers and our client’s brands. Havas Edge is an award-winning international performance marketing agency with a proven track record of helping clients succeed. We're an integrated agency that embraces every media channel, a creative powerhouse that loves data and analytics, and a passionate partner committed to giving clients more for less. With expertise across all digital, broadcast and media domains, we help our clients build their businesses and brands - in that order. Havas Edge is also part of the Edge Performance Network, a full-service, global performance marketing network. The Edge Performance Network offers clients expertise in all aspects of performance marketing, from analytics to strategy, creative and production, media planning and buying across all channels, as well as the industry’s best attribution and modeling capabilities. We are a full-service, direct response agency, headquartered in Carlsbad, CA with offices and affiliated offices in Boston, MA; Dallas, TX; London, UK; Los Angeles, CA; and Paris, FR. Skills : Contract Type :Permanent Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job. Due to high volume of applications, only eligible or matching candidates will be contacted by us. If you don't find a suitable opening on our Career Site, don't worry! You can still send your resume to us. Please go to Consider me for Future Openings. About Us Founded in 1835 by Charles-Louis Havas, Havas is one of the world’s largest global communications groups, with more than 22,000 people in over 100 countries sharing one single mission: to make a meaningful difference to brands, businesses, and people. Havas has developed a fully integrated model covering all communications activities. The teams of the three business units, Creative, Media and Health & You, work together with agility and in perfect synergy to offer clients tailor-made, meaningful, innovative and entertainment-oriented solutions that support them in their positive transformation. Life at Havas We take great pride in our Havas family. They bring many unique personalities, perspectives and passions to their work. Collaboration is at the core of how we operate, and Havas Villages are the homes we work in. We encourage our people to take advantage of our many opportunities to learn and grow. Through local agency training sessions, our unique global and development programs, we offer our people endless opportunities to explore. Havas Creative Network At Havas, we believe creativity isn’t just a description of our business, it is part of our agencies’ DNA. We bring together some of the industry’s most creative and accomplished agencies. By combining creative expertise with the strategic and innovative power of our Villages, we can build seamless teams around the individual needs of each of our clients. Havas Media Network We create the best media experience, capitalizing on the most meaningful media to build more meaningful brands. We know how to connect a client with their target audience – in the context of where they are, through the content they pay attention to. We deliver this expertise through the Mx System, our global operating methodology and strategic planning process, that creates value for our clients by turning consumer intelligence into clear growth targets, aligning stakeholders and KPIs, and measuring the impact of media experiences. Havas Health & You Driven by human purpose and focused on the betterment of humanity through health, Havas Health & You leverages a global collection of experts and individuals to help people everywhere live healthier lives. With a spirit rooted in innovation, creativity, and education, we are dedicated to delivering consistent excellence and groundbreaking work.