General Manager

Haven Hot Chicken (HHC) General Managers are passionate, dedicated, and enthusiastic leaders that bring the best possible guest experience while delivering the best Nashville style Hot Chicken and Not Chicken that the world has ever seen! They do this by building a store that empowers the Team Members, Trainers, Shift Leads and Assistant General Manager to work together in the consistent delivery of Haven’s Standards of Excellence. General Managers are relentless in strengthening their team’s knack to live the Haven values for the benefit of their guests and each other. They seek continuous improvement by applying rigor to their business analysis and implement change as needed for the long term growth and success of HHC. 

Your Impact

• Deliver Havens Standards of Excellence by collaborating with your fellow Store and District Leadership Team members to deliver quality food and celebrated experiences across all areas of the restaurant.
• Live HHC mission and values to ensure the culture outlined is seen, heard and felt. 
• Cultivate a work environment that is positive, ensures inclusivity and promotes food & team safety. 
• Lead the creation of high-performance teams, identifying and developing leaders at multiple levels within the operations, including supporting the development and training of future team members and leaders for future store openings.
• Coach and hold people accountable to HHC’s Standards of Excellence and policies outlined in the HHC Team Member Handbook. 
• Be connected to your store Leadership and Team Members through leading meetings, maintaining open communication channels, recognizing positive performance, and supporting them through both exemplary and challenging times. 
• Deliver profitability through resource management and implementing procedures to promote sales growth, reduce costs, and increase productivity. 
• Diligence in recognizing both gaps to established goals or the need to implement company initiatives/change by using the Getting Things Done (GTD) method. 
• Ensure all Haven cleanliness standards are met both inside and outside the restaurant. 
• Other duties as assigned by their direct manager.
• Must be able to stand for long periods of time up to 8 hours. 
• Must be able to lift up to 25 pounds and on occasion up to 50 pounds. 

Responsibilities

Staffing & Scheduling

• Staff Management
• Managing hiring ads
• Review applicants
• Schedule and host interviews
• Make hiring decisions
• Follow through with Team Onboarding process
• Performance counseling
• Rewards and recognition
• Reporting staff issues to leadership team
• Separation and unemployment claims
• Schedule Management
• Review and maintain monthly deployment plans
• Approve availability changes and time off requests
• Update and publish schedules on a weekly basis 
• Time clock entry management

Teaching & Training

• Team member, trainer, shift lead and AGM training and development
• Routine team member check-ins on a quarterly basis
• Leadership development for future locations

Sales & Inventory

• Catering communications and execution planning
• Audit sales tracking and publishing weekly sales trackers
• Place orders using par system for perishable and non-perishable goods for the store
• Oversee and audit food prep par management, and inventory levels alongside the leadership team
• Audits store organization to reduce waste in both labor hours and product/inventory
• Update and manage key metric tracking via the stores master budget

Operations & Continuous Improvement

• Responsible for everything that happens in the store
• Floor management during scheduled shifts as Manager of Duty
• Daily communication with guests to learn about their experience and make it right if needed
• Host weekly store leadership meetings and quarterly all team meetings
• Routine full team communication on goals, plans and company initiatives
• Identify trends in overall guest experience, people performance and financial goals, develops action plans to close gaps and audits plans daily to ensure continuous improvement
• Weekly processing of payroll and auditing of cash management
• Bookkeeping & accounting liaison 
• Oversee store readiness for key inspections
• Perform routine maintenance reviews and manage routine 3rd party vendors servicing the location
• Other duties as assigned

Day In The Life

• Monday- Sunday availability | 50-55 hours/week | General Managers ideally have two days off per week.
• Anticipated schedule: closing 1-2 nights per week (2:00pm- 10:30 pm).
• Weekly Store Leadership Team Meeting
• Time Expectations: During the training period
•  (12 Weeks) you will accelerate through all roles within the restaurant before progressing to the different responsibilities of the General Manager. As you see how all of these pieces fit together, you will learn how to think and what to look for when it comes to running all aspects of the operation.

Compensation and Job Benefits

• Salary starting at $65,000 - $80,000
• PTO - 2 Weeks Paid Time off (Non-Consecutive weeks)
• Sick Time
• 401K with matching after 6 months
• Quarterly Bonus
• Discounts - 20%
• Shift Meal - $12/day worked
• Shoes for Crews