Customer Care Assistant Lead

Customer Care Assistant Lead

Founded in 2013, Hawx Pest Control is a customer-centric and technology-driven company that is in the process of revolutionizing the pest control industry. Hawx serves a crucial public health function by using state-of-the-art equipment and environmentally-conscious products to protect the people and places our customers love. As we embark on a period of rapid growth, we are looking to add ambitious, career-oriented team members. At Hawx we pride ourselves on our internal company culture. Not only are our team members treated with respect and competitively compensated; they also benefit from being part of a company that actively rewards employees for being team players while providing ample opportunity for personal and professional growth. As a company, Hawx is driven to achieve excellence—a goal that begins with our individual team members. At Hawx, we understand how important it is to recruit—and reward—people who are enthusiastic about developing their careers and opening new opportunities while delivering an unsurpassed customer experience to our customers and employees.

The Customer Care Assistant Lead is responsible for overseeing teams of employees and motivating them to complete their job duties effectively. These duties include training new employees, providing team members with daily objectives.

Responsibilities

• Develop a strategy that the Customer Success Team can use to better reach goals

• Determine the completion timeline and monitor progress to keep projects on track and on schedule.

• Communicate clear instructions to team members.

• Assist Lead with the flow of day-to-day operations.

• Assist in creating and distributing reports to update the company on the team’s progress.

• Training new team members

Required Skills & Qualifications

• High school diploma or equivalent

• Associate degree or higher preferred,or equivalent work experience

• Experience in communications, marketing, sales, account management, or customer service

• Strong verbal and written communication, strategic planning, and project management skills

• A basic understanding of computers and technology.

• Active team player, self-starter, and multitasker who can quickly adjust priorities

• Ability to prioritize, multitask and deliver results

• Positive and professional demeanor - from attitude to appearance

• Leadership skills

• Patience, compassion and empathy

• A passion for customer satisfaction

• Readiness to learn

Salary

• $16 - $18 per hour

Benefits

• Medical, dental, vision, life insurance

• PTO and Paid Holidays

• Continued training and development

• 401K with company match

Hawx Services, LLC is an Equal Opportunity Employer committed to fostering an inclusive work environment with the most qualified employees. Both in our hiring process and in the experiences that our team members have as employees, Hawx is committed to diversity, equity, and inclusion. Accordingly, Hawx is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status.