What are the responsibilities and job description for the Service Manager - Tampa Bay position at Hawx Services, LLC?
About Hawx: Founded in 2013, Hawx Pest Control is a customer-centric and technology-driven company that is in the process of revolutionizing the pest control industry. As we embark on a period of rapid growth, we are looking to add ambitious, career-oriented team members. At Hawx we pride ourselves on our company culture. Not only are our team members treated with respect and competitively compensated; they also benefit from being part of a company that actively rewards employees for being team players while providing ample opportunity for personal and professional growth.
Position Summary: The ideal candidate for this role will bring experience in pest management, leadership, training, quality control and customer service. Along with the ability to bring people together, coaching team members, open dialogue, constructive feedback and establishing best practices for Service Specialists.
Pay
Salary range from $45,000 - $55,000 / year
Performance incentives and bonus’ available based on sales, client reviews, performance and more
Benefits
Medical, dental, vision and life insurance plans
PTO, Paid Holidays, 401K
Company vehicle, gas card and cell phone
Duties
Support and execute required and continuous training for Service Specialists to ensure they stay up to speed on all best practices, protocols and service programs.
Collaborate with Service Specialists to address and alleviate customer concerns, callbacks and other pest/customer related issues
Ensure branch is up to date on all pest/mosquito/termite programs and protocols
Bring focus on quality control (QC) by effectively shadowing, auditing, inspecting, training and taking proper disciplinary action when needed/required.
Strive to deliver a ‘white glove’ customer experience and address customer issues/complaints with positivity, promptness and empathy
Maintain and care for company equipment, vehicle and gas card and other job related items.
Continually stay up to speed on latest industry trends and training and share recommendations with management team
Requirements
Valid driver's license & 21 years of age or older
Pass required background check and drug screening
Technician license or certified applicators license. We provide on the job training and support license and accreditation when needed.
Skills
Ability to build rapport and positively engage and work with customers
Ability to prioritize and multitask
Positive and professional demeanor - from attitude to appearance
Excellent written and verbal communication
Eagerness to go above and beyond to address customer and employee needs
Thrive and have interest to continually learn
Be a team player, leader and coach
Ability to fully complete tasks and responsibilities in a timely manner with effective feedback to the branch manager.
Ability to follow directions and guidelines in accordance with best practices and protocols
Capable of respectfully working together with Service Specialists and Branch Management
Work location
On the road - customer facing
Branch location when necessary for training, branch activities & team meetings
EEO: Hawx Services, LLC is an Equal Opportunity Employer committed to fostering an inclusive work environment with the most qualified employees. Both in our hiring process and in the experiences that our team members have as employees, Hawx is committed to diversity, equity, and inclusion. Accordingly, Hawx is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status.
