What are the responsibilities and job description for the Technical Support position at Hays?
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.
The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.
Our Client is seeking a Technical Support in Kennesaw, GA.
Role Description
• Troubleshoot PC hardware, software, and printer problems.
• Troubleshoot and resolve basic office phone issues as well as supported phone software.
• Troubleshoot system access including basic network and server access problems.
• Remote control end users PC.
• PC Ghosting, Configuration, and deployment.
• Virus and malware removal.
• Handling inventory of PC hardware for an New Hire, Transfer, Termination.
• PC system maintenance and upgrades, basic PC refresh.
• PC inventory duties as required.
(Hardware and Software tracking)
• Basic support, troubleshoot and resolve issues with Yamaha mobile devices and our GOOD application.
• Assistance with documents, e-mail, internet, and VPN dial-in.
• Issues that cannot be addressed by the helpdesk are escalated accordingly.
• Set-up training classroom.
• Mobile device support - iTune, back-up and restore data and contacts.
Skills & Requirements
• 500 In-person user support (averaging 10 tickets daily)
• 5 years Tech Support (must be at a Sr. level)
• Break Fix (setting up laptops/desktops/printers/docking stations/cabling)
• Cisco VOIP desk phones
• Imaging/Refreshes
• Virus and malware removal.
• Application Support
• Setting up PC profiles
• ServiceNow
• Needs to have an open personality, great work ethic
• SCCM
• Office 365
• Microsoft Teams.
Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends.
Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers.
You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview?
Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences.
We believe that the more inclusive we are, the better we serve our candidates, clients, and employees.
We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law.
One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles.
If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company.
Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.
Drug testing may be required; please contact a recruiter for more information.
#LI-DNI
#1154582
The end client is unable to sponsor or transfer visas for this position; all parties authorized to work in the US without sponsorship are encouraged to apply.
Our Client is seeking a Technical Support in Kennesaw, GA.
Role Description
• Troubleshoot PC hardware, software, and printer problems.
• Troubleshoot and resolve basic office phone issues as well as supported phone software.
• Troubleshoot system access including basic network and server access problems.
• Remote control end users PC.
• PC Ghosting, Configuration, and deployment.
• Virus and malware removal.
• Handling inventory of PC hardware for an New Hire, Transfer, Termination.
• PC system maintenance and upgrades, basic PC refresh.
• PC inventory duties as required.
(Hardware and Software tracking)
• Basic support, troubleshoot and resolve issues with Yamaha mobile devices and our GOOD application.
• Assistance with documents, e-mail, internet, and VPN dial-in.
• Issues that cannot be addressed by the helpdesk are escalated accordingly.
• Set-up training classroom.
• Mobile device support - iTune, back-up and restore data and contacts.
Skills & Requirements
• 500 In-person user support (averaging 10 tickets daily)
• 5 years Tech Support (must be at a Sr. level)
• Break Fix (setting up laptops/desktops/printers/docking stations/cabling)
• Cisco VOIP desk phones
• Imaging/Refreshes
• Virus and malware removal.
• Application Support
• Setting up PC profiles
• ServiceNow
• Needs to have an open personality, great work ethic
• SCCM
• Office 365
• Microsoft Teams.
Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends.
Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers.
You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview?
Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences.
We believe that the more inclusive we are, the better we serve our candidates, clients, and employees.
We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law.
One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles.
If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company.
Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.
Drug testing may be required; please contact a recruiter for more information.
#LI-DNI
#1154582
Location/Region: Kennesaw, Georgia
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