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Lead Account Manager

Haystack
San Francisco, CA Full Time
POSTED ON 9/11/2024 CLOSED ON 10/23/2024

What are the responsibilities and job description for the Lead Account Manager position at Haystack?

The Job: Lead Account Manager

Your responsibility will be to maintain and improve retention and expansion rates across our customer base. Including the full customer lifecycle: onboarding, relationship building, monthly check-ins, quarterly business reviews, custom insights & reporting, inbound support, and health score tracking.

[Required] Skills & Expertise:

  • Written Communication [master]
  • Verbal Communication & Presentation [master]
  • Data Analysis & Reporting [advanced]

[Required] Industry Experience:

  • Our customers are CTOs, VPs of Engineering, Directors of Software Engineering, and Engineering Managers. Ability to speak their language (or learn to) and confidently present is a must have.
  • Experience running customer success, support, account management, or other client-facing roles.

Salary : $20,000 - $60,000

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