Patient Accounts Financial Specialist

Responsible for timely and effective self-pay collection of all patient receivables throughout regions of Hazelden Betty Ford relying heavily upon extensive interpersonal communication skills and decision making to maintain good customer relations while keeping in mind Hazelden Betty Ford financial interest. Demonstrate a general knowledge of billing, insurance follow-up and EOB processes in order to assist team members with their duties.

Apprise patient of balance due and collection of same while maintaining the goodwill of our patient and good community relations
• Provide information and coaching to patients regarding their rights under the 2008 Mental Health Parity and Addiction Equity Act
• Demonstrate a general knowledge of billing, insurance follow-up and EOB processes in order to assist team members with their duties
• Determine uncollectability of patient accounts and refer for collection agency placement
• Receive incoming telephone calls and correspondence from responsible parties and insurance companies concerning payment of accounts
• Prepare refund requests and work credit balances according to Patient Accounts policies
• Facilitate and demonstrate communication of patient information in order to represent accurately transactions with patients according to internal/external standards

This role is fully remote.

Required Qualifications

• Associates degree in related field or equivalent experience
• Minimum 4 years' experience in self pay collections
• Minimum 1 year experience in billing and insurance follow-up
• Demonstrated knowledge of accounting
• Ability to comprehend and utilize effective collection process
• Dependable with good work ethic
• Demonstrated knowledge in Microsoft Suite
• Excellent interpersonal and telephone communication skills
• Demonstrated knowledge of ICD-9-CM, HCPCS and CPT coding

Preferred Qualifications:

• Knowledge of 12-Step Program

The Hazelden Betty Ford Foundation is the largest nonprofit addiction recovery organization in the United States. It is also one of the most mission-driven places you will find. The Hazelden Betty Ford Foundation team is passionate about providing hope and ultimately healing. As a living, growing and evolving institution, the Hazelden Betty Ford Foundation is - at our core- a people-powered organization. Hazelden Betty Ford Foundation is comprised of 1600 employees, seventeen treatment sites and produces $190 million dollars in annual revenue. This exemplary organization serves nearly 25,000 people annually and is committed to provide hope and healing for those experiencing addiction to alcohol and other drugs.

What makes this organization unique is its total ecosystem approach to prevention, education, research, advocacy and treatment. All of the parts of the organization work together to inform, develop and deliver evidence- based practices that help people reclaim their futures and restore their hope.

Being "a best place to work" is a strategic goal of Hazelden Betty Ford Foundation and it's a goal that every employee plays an active role in helping to achieve. Our culture is a reflection of how encouraged and energized we each feel about contributing our ideas and performing to our greatest ability. Join us and do meaningful work.

We deeply value our employees. Working at Hazelden Betty Ford Foundation includes a comprehensive benefits package, including:

• Competitive Health, Dental and Vision Plans
• Retirement savings plan with employer match
• Paid time-off
• Tuition reimbursement

The Hazelden Betty Ford Foundation is proud to be an equal opportunity and affirmative action employer. We believe that diversity and inclusion among our colleagues is critical to our success as a force of healing and hope for individuals, families and communities affected by addiction to alcohol and other drugs; and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.