What are the responsibilities and job description for the Sales Coordinator position at HB Global LLC?
OUR CORE TEAM FOCUS:
The HB Home Services division is committed to creating a 5-Star experience for our clients and employee-owners. We empower our employee-owners to make this a great place to work and create value. Our goal is for you to find a fulfilling, authentic working environment that exceeds your personal expectations while also honoring our mission, vision, and core values. A workspace where happiness is observed!
ROLE: Sales Coordinator - Randallstown, MD
POSITION SUMMARY:
The Sales Coordinator works with external customers, the outside and inside sales team, and the customer care team to maintain a 5-star experience for co-workers, customers, and vendors through the sales process. Management of internal and external customer communications, updating SOs and efficiently working with the sales team in a fast-paced environment will be key responsibilities. The goal of every employee-owner on this team is to provide a seamless pre- and post-sale experience for all HB Home Service Team customers while practicing and promoting our mission statement and core values.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Efficiently and effectively schedule and confirm sales calls with customers for the outside sales team
- Support sales team, technicians, and installers by maintaining accurate data in the appropriate system
- Attain needed permitting to begin job
- Coordinate installation scheduling with customer and installation team
- Assist inside and outside sales team with information and support needs
- Explain financing options and gather customer information to complete financing forms or assist customer in completing financing forms.
- Inform Supervisor of issues/problems/concerns requiring their attention
- Complete equipment registration for customers, as required by the manufacturer, for warranty
- Provide customer with internal information needed for utility and/or manufacture rebates
- Work with Customer Care Team to ensure all teams are working together efficiently and effectively
- Responds to customer inquiries and provides support when requested
- Uphold and maintain the WOW experience with co-workers, customers, and vendors
MINIMUM / PREFERRED EXPERIENCE AND EDUCATION:
- High school diploma, completion of G.E.D or appropriate work experience
- Minimum 2 years of customer care experience
- Well organized and responsible, with an aptitude in problem-solving
- Excellent oral and written communication skills
- Must possess proficient computer skills
BENEFITS:
- 100% Employee Owned and Operated Employees earn ownership share that can provide retirement income
- 100% Employer paid Short Term Disability
- 100% Employer paid Life Insurance Policy
- 100% Employer paid Medical Benefits
- Dental and Vision Insurance options available
- Structured bonus plan
- On Going Training Opportunities
- Potential Professional and Personal Growth Opportunities
- Paid Vacation
- Paid Holidays
- Additional 401K Retirement Options Available
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to sit; stand; walk; use hands to manipulate, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT: This position operates in a professional office environment. This role routinely uses standard office equipment such as computer, phones, photocopiers, filing cabinets, and fax machines.
SAFETY STATEMENT: It is imperative that all employees recognize the importance of safety in the workplace, follow safety rules, practice safe work habits, utilize appropriate safety equipment and report unsafe conditions to the appropriate administrator.
