Games Manager

Essential Job Functions:

• Responsible for supervising staff and the overall daily management of the Games department.
• Drive improved results through staff development and training and established methods, procedures and guidelines to maintain desired standards and goals and high quality service
• Actively promote and demonstrate superior customer service in accordance company standards and programs.
• Implement and oversee overall strategies for customer service, revenue growth, and expense management in order to maximize profitability.
• Share responsibility for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Perform continuous inspection of games areas, ensuring safety and cleanliness guidelines are followed
• Responsible for the overall integrity of daily operations on assigned shift.
• Maintain strict confidentiality in departmental and company matters.
• Uphold all policies and procedures provided by HB Leisure.
• Regularly interact with the general public, co-workers, and guests of various ages
• Monitor the productivity of team members and productivity of games (carnival and arcade games) and provide additional coaching and support as needed
• Observe and comply with both the Company's and Park's health, safety, and security policies

Physical Requirements and Work Environment:

• Ability to push, pull, carry and lift up to 50 lbs
• Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas to include game units, stock rooms, and storage containers.
• Work environment includes lights, moving mechanical parts, loud noises and work in outdoor setting to include heat and cold weather.

Qualifications

• Able to develop effective problem-solving skills with the ability to exercise independent judgment within established policies
• Must possess excellent interpersonal skills – Ability to respond calmly and make rational decisions
• Superior time-management skills.
• Experience in retail or sales
• Knowledge of POS register systems
• Experience in coaching and developing a team
• Ability to multi-task and maintain calm demeanor while under pressure.
• Excellent interpersonal and communication skills.
• Self-starter, comfortable working both independently and as part of a team.
• Must be someone who is passionate, conscientious, calm under pressure, and works with care.
• Flexible and able to quickly respond to shifting priorities.
• Ability to maintain a positive outlook at all times.

Visit our website www.hbleisure.com/careers to view current openings or complete our online job application by visiting www.webcorp/com/apply/hbleisureinc

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. HB Leisure is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sexual orientation, gender identification, national origin, age, veteran’s status, disability, genetic information, or any other legally protected status.