IT Support Technician

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Who we are We're The Beck Group, the largest and most innovative integrated building firm in the country. We are focused on delivering design and construction excellence on a broad range of project types. Headquartered in downtown Dallas, with offices in Atlanta, Austin, Charlotte, Denver, Fort Worth, Mexico City, and Tampa, we believe a better process and outcome results from working together. At Beck, you will find yourself surrounded by passionate colleagues who have a collaborative mindset and care about each other. We are committed to hiring the best and brightest, and that's why we are seeking an IT Support Technician like you to help continue building Beck's respected reputation. What you bring to the table The Beck Group has an immediate need for an IT Support Technician to join the technology team in our Dallas office. The IT Support Technician is the central point of contact for all IT related incidents and service requests. The role of the IT Support Technician is responsible for maintaining computing and printing environments by providing onsite and remote hardware and software system support. The IT Support Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. This individual will provide hardware diagnostics and repair on laptops, printers, and server equipment for field sites/offices. Some travel is required. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, and in person. The position involves the following essential functions: Assists jobsite/field personnel with technology issues Installs, supports, and maintains operating systems and applications for Windows, Mac OS, iOS, and Android platforms Assists with implementation and troubleshooting of network configurations at remote sites Assists with maintaining and troubleshooting conference room audio/visual hardware Determines hardware and software requirements related to field sites Diagnose software issues across a wide range of software Diagnose workstation hardware issues and replace defective components Coordinates and collaborates with IT staff on projects, tasks, and day-to-day activities Perform related duties as assigned by supervisor Maintains compliance with all company policies and procedures Accurately record, update, and document requests using the IT service desk system Maintain excellent verbal and written communication skills effectively with technical and non-technical colleagues at all levels in the organization Training/instructing end users in IT system and application use Maintain a world class level of customer service, ensuring that all customers are treated respectfully and their requests met in a timely manner Continually learn new skills and apply new methods in a dynamic and collaborative environment Create, maintain, and publish relevant support documentation to assist users in the quick resolution of their incidents and service requests and enable them to become more self-sufficient KNOWLEDGE/SKILLS 2 years experience of hands-on and remote support Degree from 4-year or technical college, or equivalent experience Must have excellent communication and customer service skills In-depth knowledge required of desktop and laptop hardware In-depth knowledge required of Windows 10, Zoom, Teams, modern web browsers, and Microsoft Office suite. Knowledge of Adobe Photoshop, Bluebeam, Citrix, SharePoint, Mac OS, iOS is preferred. Able to work and prioritize without direct supervision Strong troubleshooting skills required Ability to learn new software and systems rapidly a must Prior experience in supporting software and Windows-based hardware. Must have a solid working knowledge of Microsoft products and networks. Prior experience dealing with architecture programs in the Autodesk suite, Rhino 3D, SketchUp is preferable Desire to continue education through trade shows, seminars, online courses, etc. Works well autonomously and in a team-oriented environment Strong ability to multi-task and communicate effectively with other departments Strong attention to detail and the ability to follow problems to their resolution Ability to prioritize, manage and perform under pressure Working Conditions Responsibilities sometimes require working evenings and weekends with little advanced notice. Travel to regional offices and/or project sites required. Physical Demands Frequently required to sit, stand, and move about the office; frequently operates a computer and other office productivity equipment; constantly communicates with Beck employees and external vendors/consultants; ability to adhere to timely and consistent attendance; ability to lift 40 pounds. Some project sites may require proof of vaccination or recent negative COVID-19 test. Join our team and build your future with Beck. The Beck Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Every team member shapes life at The Beck Group. It’s why we place top priority on recruiting and retaining the best talent. Our team of architects, engineers, builders, sustainability professionals, and technology experts value collaboration and strive to deliver the best work out there. If this is a place you want to become a part of, here’s your opportunity to let us know.