DME CSR/Intake

Purpose of Position: Ensures patient chart is complete and prepare for billing; maintain client chart and file information in a timely manner. Accept all referrals from patients and process referral from initial receipt until patient receives equipment; Serve as initial contact to all incoming calls, walk-ins and/or visitors; Liaison between company and physician to ensure patient eligibility for products/services.

Essential Duties:

Intake:

Patient data and demographics

• Enter all patient information into system
• Check for accuracy of patient information on intake form
• Verify insurance information
• Check for same or similar equipment status
• Insure all appropriate documents are signed and dated by patient and physician.
• Turn all information over to file clerk for processing as soon as possible to avoid billing and reimbursement delays

Recurring orders and Delivery tickets

• Print out recurring tickets and filter for any errors. Turn all printed and corrected tickets to file clerk for processing.
• Print delivery tickets and verify patient insurance before delivery. Arrange weekly pick up of local physician orders
• Post office drop off of all mail orders

Phone and messages

• Answer phone keeping a call log on all calls from and to patients, which includes brief description of reason for call. Take messages for billing personal.

File Clerk:

• Patient Charts
• Making new patient charts and maintaining status and condition of existing patient charts
• Filing all additional patient documents
• Maintaining filing order of patient’s chart and chart contents
• Maintaining in/out log of patient chart location
• Pull charts for delivery and billing.
• Audit reports of all active clients
• Audit charts to ensure all necessary documentation is signed
• Purge clients charts
• Maintain file room and secure patients charts when room is unattended
• Audit charts to ensure receipt of delivery ticket of products have been stamped as billed
• Maintain file room and secure patients charts when room is unattended
• Recurring Orders and Delivery Ticket processing
• Process orders for recurring, delivery tickets and mail out orders
• Pending Orders and Physician Order Pick-up
• Update pending order on a weekly basis
• Report any problems with pending orders over one month old to supervisor for help with solving issue
• Claims Processing
• All documents and data that are completed and ready for billing should be sent to billing department as soon as possible to avoid delay in billing process and reimbursement
• Filing of EOB’S in patient’s chart and file room
• Product Inventory
• Keep warehouse informed of needed supply orders, equipment pick-up and any maintenance or repair requests.
• Customer Service
• Communicate effectively, positively and professional to all patients and co-workers
• Assist walk-ins and/or clients with DME questions
• Answer telephones as needed and display courteous, professional manner
• Training
• Attend in-services, seminars and /or classes as required by employer
• Other duties as needed

CSR Duties:

• Patient data and demographics
• Enter all patient information into system
• Check for accuracy of patient information on intake form
• Verify insurance information
• Check for same or similar equipment status
• Insure all appropriate documents are signed and dated by patient and physician.
• Turn all information over to file clerk for processing as soon as possible to avoid billing and reimbursement delays
• Recurring orders and Delivery tickets
• Print out recurring tickets and filter for any errors. Turn all printed and corrected tickets to file clerk for processing.
• Print delivery tickets and verify patient insurance before delivery. Arrange weekly pick up of local physician orders
• Post office drop off of all mail orders
• Phone and messages
• Answer phone keeping a call log on all calls from and to patients, which includes brief description of reason for call. Take messages for billing personal.
• Training
• Attend in-services, seminars and /or classes as required by employer
• Other duties as needed

Qualifications/Skills required:

High School graduate or GED equivalent and two years progressive experience in medical office setting of file maintenance and/or patient records, and two years progressive experience in retail sales, customer service relations, medical records and/or patient care coordination; or equivalent combination of education and experience; excellent communication and presentation skills; Very detail oriented; Ability to work independently and achieve goals/objectives without close supervision; computer knowledge helpful.

Required License/Certification: NONE

Physical Demands:

• Sitting, standing, walking at desk, in office
• Operation of office machinery and computer
• Occasionally lift/move items up to 20 pounds
• Visual abilities to include reading, distance vision and peripheral vision

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Application Question(s):

• Do you have a valid Drivers License?
• Are you willing to complete a background investigation?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

Salary : $13 - $16