What are the responsibilities and job description for the Sr. Engineer position at HCL Technologies?
Personal Requirements:
1.Education: Full-time college degree or above.
2.No gender preference; computer science majors are preferred.
3.IT work experience is preferred.
4.Good English communication skills.
5, Candidates should be both male and female.
Job Requirements:
1.Support and solve OA (Office Automation) issues.
2.Good user communication skills.
3.Manage terminal equipment in the warehouse area, including workstations and network printers etc.
4.Assist the team with data center management and network equipment management, including switches and APs etc.
5.Assist the team in supporting P1 and P2 cases.
6.sset management, including the management and maintenance of the asset system, and report organization etc.
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
1.Education: Full-time college degree or above.
2.No gender preference; computer science majors are preferred.
3.IT work experience is preferred.
4.Good English communication skills.
5, Candidates should be both male and female.
Job Requirements:
1.Support and solve OA (Office Automation) issues.
2.Good user communication skills.
3.Manage terminal equipment in the warehouse area, including workstations and network printers etc.
4.Assist the team with data center management and network equipment management, including switches and APs etc.
5.Assist the team in supporting P1 and P2 cases.
6.sset management, including the management and maintenance of the asset system, and report organization etc.
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
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