Account Manager - Life Sciences and Healthcare

About HCL: We are a leading global technology company offering services and products through three business units - IT and Business Services, Engineering and R&D Services, and Products & Platforms. We use the latest technologies – AI, IoT, Machine Learning, and Cloud – to identify and solve the most complex business problems across a wide number of industries. Our foundation is built on four decades of innovation, a world-renowned, employee-centric culture, a strong base of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide employee base of 150,000 Ideapreneurs working in 50 countries and a network of global R&D, innovation labs, and delivery centers, HCL serves leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.

Our Presence in the Americas It’s been three decades since HCL started its business in the Americas. It has now grown to build a flourishing business that now boasts of a 20,000 strong workforce across 15-offices and 6-global delivery centers. Better still, we’ve had the opportunity to contribute to the growth and technological excellence of hundreds of blue-chip American companies and also to positively impact the IP portfolio, R&D legacy, IT landscape, and talent pool of Americas through close collaboration with government, universities, and local communities.

Our success has been led by the immense talent of highly motivated individuals who are drawn to solving challenges in an entrepreneurial environment. We are proud to have also received multiple accolades, such as the prestigious designation on Forbes’ list of the World’s Best Employers 2020, ranking #30 globally, and claiming the top spot among multinationals headquartered in India and the “Outstanding Employer in the State” honor in North Carolina. We are looking for like-minded people to join us in the next phase of our transformation journey and welcome you to grow with us.

Role: Account Management (Mid to senior level)

The candidate will be responsible to manage existing customer relationships with key marquee healthcare customers primarily based out of Americas region.

Location: Boston

Key Responsibilities include:

• Life Sciences and Healthcare Experience – it is desirable that the candidate has experience in account management for Life Sciences and Healthcare clients (payor or provider) across services like Infrastructure, Application Development, Digital and Analytics, Cloud, BPO etc.
• Client relationship management and business development:
• This role will manage existing client relationships, own existing services and build a diverse portfolio through the opportunity management cycle: Prospect-Evaluate-Propose-Close.
• This account has aggressive growth potential through cross sell and upsell, which the incumbent must drive.
• own the strategic agenda for that account as well as create and manage executive level connects between customer and HCL executive teams
• Ability to understand the healthcare industry trends and establish good dialogue with the client stakeholders.
• Having sold and enabled solutions around Infrastructure, Cloud, Digital and Analytics and Security will be an added benefit.

Client delivery assurance:

• Good understanding of healthcare ecosystem
• Drive thought leadership to help address customer business challenges by liaising effectively with various solution and practice teams internally, to bring timely solutions to the customer
• Collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client
• Work closely with and manage/guide internal stakeholders in delivery, recruitment and other supporting functions to align on goals and deliver for the customer

Account planning and governance:

• Create strategic roadmap to drive growth within the account/portfolio and execute that plan to drive incremental revenue, manage customer negotiations, driving pricing discussions, etc
• Engage with horizontal and solution teams to proactively identify improvement/opportunity areas – sell cross business unit solutions to the client
• Expand HCLs footprint come up with creative solutions that help solve business problems

Preferred Qualifications:

• Bachelor’s Degree; MBA or equivalent experience preferred
• 5-12 years’ experience in selling and leading complex and transformation programs
• Hands-on experience with proposal creation and leading proposal presentations
• Proven record of rapidly scaling up revenues consistently and Y-o-Y growth
• Proven ability to build, manage and foster a team-oriented environment
• Proven ability to work creatively and analytically in a problem-solving environment
• Excellent interpersonal communication skills and leadership ability.
• Track record of interacting and building relationship with C-level client contacts
• Experience in the relevant industry/vertical
• Strong organizational skills and ability to handle multiple activities in a very dynamic, changing environment
• Account financial management, lead generation and ensuring CSAT

At HCL, we don’t just accept the differences—we support it and celebrate it. We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place