What are the responsibilities and job description for the Desktop support specialist position at HCLTech?
Responsibilities
Address user tickets regarding hardware, software, and networking.
Walk customers through installing applications and computer peripherals.
Guide users with simple, step-by-step instructions.
Conduct remote troubleshooting.
Test alternative pathways until you resolve an issue.
Customize desktop applications to meet user needs.
Record technical issues and solutions in logs.
Direct unresolved issues to the next level of support personnel.
Follow up with clients to ensure their systems are functional.
Report customer feedback and potential product requests.
Help create technical documentation and manuals.
Requirements and skills
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Hands-on experience with Windows / Linux / Mac OS environments
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Last updated : 2024-06-23
Salary : $25 - $28
