Salesforce Administrator

**This is a fully remote position** The Headstrong Project Inc. is a non-profit mental health organization providing confidential, barrier-free, and stigma-free trauma-focused treatment to veterans, service members, and family connected to their care. Our Core Values are Teamwork, Growth, Curiosity, Transparency, Agility, DEI, Accountability, Impact and Resilience. We are a team deeply committed to our mission to support those who have answered the call to serve. People are at the heart of what we do and why we do it. Individual passion, talent and experience activate our collective impact. Currently operating out of 15 states plus the District of Columbia, The Headstrong Project (THP) connects clients to care via a national clinical partner network of trauma experts in private practice. THP offers a concierge client-therapist matching process and then pays for the first 30 treatment sessions. In addition to fast access and an emphasis on confidentiality, these differentiators make us unique in the nonprofit mental health space. Our commitment to measuring clinical outcomes and continuous improvement makes us appealing to clients and stakeholders. Position Description The Headstrong Project is seeking a Salesforce Administrator to join our team and lead the optimization of our Salesforce platform. This position will sit in Operations and reports to the Sr. Director of Data Science and Technology. Salesforce & Marketing Cloud Account Engagement Serve as the point of contact for Sales Cloud, Service Cloud, Experience Cloud, Non-Profit Service Pack, Shield, and Marketing Cloud. Create custom objects, fields, workflows, process builder flows, and validation rules. Manage third-party application integrations for Qualtrics, Workato, Classy, FormAssembly, Google Docs, Gmail Sync, and Spanning. Experience importing data with Data loader and Data import wizard. Manage data quality within Salesforce, including data imports, deduplication, and maintaining data integrity standards. Develop and implement data governance policies and procedures. Create and maintain reports and user dashboards to provide insights into key performance metrics and support data-driven decision-making processes. Utilize Salesforce Analytics tools to uncover trends and opportunities for improvement. Stay informed about Salesforce system updates, releases, and best practices. Plan and execute system upgrades and enhancements in collaboration with IT and other relevant stakeholders. Provide ongoing support to Salesforce users, troubleshoot issues, and assist with user training and onboarding to ensure effective utilization of the platform. Develop and maintain documentation, training materials, and standard operating procedures for Salesforce processes and workflows. Collaborate with Salesforce implementation partners for any large-scale development projects as needed. Other Duties - Assist with development of THP security and compliance policies while optimizing platforms for HIPAA/PHI compliance - Ensure user accounts have appropriate permissions and PHI is restricted to Clinician use - Work closely with Clinical and Revenue teams to identify and implement new features. - Experience with Workato or similar iPaaS middleware and integration services. Required Qualifications: - Certified Salesforce Administrator - Bachelor’s degree in Information Technology or related field - Minimum of 5 years experience in analytics, data management, or business intelligence - Minimum of 3 years experience as a Salesforce Administrator - Excellent verbal, written and presentation skills Preferred Qualifications: - Certified Marketing Cloud Account Engagement Administrator - Additional certifications in Service Cloud and Experience Cloud - Experience in mental healthcare or healthcare - Experience in the nonprofit sector Location: Remote locations within the United States Compensation: Salary range for position ranges from $80,000 to $90,000 and is commensurate with experience. Excellent benefits package including comprehensive health, dental, vision and life insurance, 4 weeks PTO per year and 16 additional paid Military Leave Days for active military reserve members. Flexible Spending Account or Health Savings Account plans for health and dependent care, a 401(k) retirement plan with employer match. Annual professional development stipend, monthly cell phone/internet reimbursement and initial equipment setup allowance provided. All benefits are eligible on Day 1 of employment. The Headstrong Project Inc. is an equal opportunity employer. The Headstrong Project Inc. does not discriminate on the basis of race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We encourage and seek applications from women, people of color, members of the lesbian, gay, bisexual, and transgender communities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete an employment eligibility verification document form upon hire. The Headstrong Project reserves the right to perform background checks on all new hires. Only applicants under consideration will be contacted.

The Headstrong Project is a non-profit mental health organization providing confidential, barrier-free, and stigma-free trauma-focused treatment to veterans, service members, and family connected to their care.