Field Interviewer

Headway Workforce Solutions is currently seeking Field Interviewers on behalf of our client in the Tucson, AZ area. Applicants within an approximate 50-mile radius of this location may be considered. As a Field Interviewer, you will conduct telephone and in-person interviews supporting the Health Profession Opportunity Grant (HPOG) Program, which provides education and training to TANF recipients and other low-income individuals for occupations in the health care field. This is a part-time position and applicants must be available at least 20 hours per week up to 40 hours per week based on availability of work. Applicants must be available to work a combination of weekdays and weekends when respondents will be available and must be available to attend project training. A tablet, keyboard and phone will be provided and is for use only on this assignment. The compensation for this position is based on your location and follows the Service Contract Act (SCA) rates. The SCA Rate for Pima County is $15.94-$16.94 per hour, plus a $4.60 per hour Health & Welfare stipend.

Responsibilities of a Field Interviewer:

• Follow all project specifications and protocols
  
• Conduct computer-based interviews by phone and in-person with a high degree of accuracy and integrity
  
• Conduct locating activities online and in-person when Respondents are difficult to reach
  
• Regularly report to assigned Field Manager
  
• Exercise courtesy and professionalism to all Respondents
  
• Maintain confidentiality of all collected data
  
• Other duties as assigned by manager
  

Qualifications & Requirements:

• High School Diploma or the equivalent and two years of experience interviewing or in customer service.
  
• The ability to speak with Respondents using a tablet and keyboard to record responses
  
• Willingness to work in-person to locate selected households/Respondents and schedule appointments and conduct interviews when they cannot be completed by phone
  
• Exceptional reading, verbal, and listening skills with the ability to multi-task
  
• Courteous with good communication skills and “people” skills
  
• Good working knowledge of computers
  
• Strong typing skills
  
• Positive and self-motivated demeanor
  
• Must have home wireless internet
  
• Must have a private space to conduct interviews
  
• Must have own reliable vehicle and insurance
  
• Prior Field Research/Interviewing experience a plus
  
• Both English and Spanish fluency a plus
  
• This position requires candidates to be fully vaccinated and provide proof of vaccination status
  
• This position requires candidates to consent to the performance of a background check
  

Additional Information:

Hours and Training

• Must be available at least 20 hours per week – including some daytime and some evening hours during the week as well as on weekends when Respondents may be available
  
• May work up to 40 hours in a week, based on the availability of work and project needs
  
• Project training is paid and will consist of approximately 8 hours of computer self-study at home planned for the week of May 15, as well as 2 days of group training sessions conducted remotely via Webex the week of May 22.
  
• Respondent compensation: As a “thank you” for their participation and completing the approximately 40-minute interview, Respondents will receive a $50 electronic gift card of their choice
  

Physical Requirements:

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to speak clearly and document responses accurately using electronic systems to be made available to you
  
• Lift and carry a tablet and keyboard, phone, paperwork and carrying case—less than 8 pounds
  
• Sit, stand and walk, potentially up and down stairs most days on the job
  

About Headway - Headway Workforce Solutions is a leading B2B (Business to Business) provider of workforce solutions with an array of contract-based integrated services and national staffing solutions. Passionate about our work and dedicated to our clients, we are committed to exceeding expectations in the human capital service sector. To learn more about us visit: www.headwaywfs.com

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs and benefits.