Salary Job Openings

Returns Specialist

Health Care Logistics
Grove, OH Full Time
POSTED ON 4/21/2024
Position Title: Returns Specialist
Reports To: Customer Service Supervisor
Days: Monday to Friday (No weekends!)
Hours: 8:00 am – 4:30 pm
Join our team and have a successful growing career with Health Care Logistics!
We have a casual and fun work environment with the necessary tools and resources to help you build success and growth within the company. Customer satisfaction is at the heart of everything we do! Excellent work life balance - never take work home with you!
BENEFITS PROGRAM
Our benefits are incredible! We offer a benefits package that includes:
  • 6 Paid Holidays
  • Full time benefits 1st of the month after 60 days of employment, including the following:
  • Medical Insurance: We offer two medical plan options with low deductibles. Save even more on your premiums by qualifying for our wellness rates!
  • Dental Insurance
  • Prescription Drug Program with low copays
  • VSP Vision Insurance
  • Flexible Spending Accounts
  • Paid time off – 7 vacation days and 8 personal days starting at your first full year of service (Prorated hours are given after 1st of the month after 60 days of employment)
  • 401(k) Retirement including 4% company match
  • Company Paid Life Insurance
  • Voluntary Life Insurance available for you, your spouse, and your children
  • Company Paid Short and Long Term Disability Insurances
  • Extensive Bereavement Leave Policy
  • Employee Assistance Programs
  • Rainy Day Savings Program
PRIMARY FUNCTION:
Responsible for processing product returns and information while supporting the departments involved in meeting customer satisfaction.
RESPONSIBILITIES:
The Return Specialist is required to be proficient in all Customer Service Representative job functions and the additional responsibilities listed below:
  • Has learned all RMA functions (RMA, No Return RMA, Replacement Order)
  • Properly identifies the RMA class on all RMA requests processed
  • Assists in answering emails for the RMA email distribution
  • Assists in answering internal calls routed to the RMA phone group
  • Properly assigns and processes RMA Tracker requests
  • Runs ‘Open RMA’ report monthly and cancels any necessary open RMA requests
  • Identifies item return trends and item defectiveness
  • Does basic item troubleshoot with customers
  • Can properly file damage claims with UPS, FedEx, and Globaltranz, etc.
  • Works under moderate supervision of Customer Service Supervisor
  • Other duties as required
REQUIREMENTS:
  • High School Diploma or GED
  • Effectively communicate with team members.
  • Accurately follow directions, both written and verbal.
  • Maintain individual productivity and quality standards according set standards.
  • 1-2 years of prior returns or similar experience.
  • Possess a thorough understanding of Microsoft Office
  • Knowledge and ability to operate inventory control and related computer software.

Salary.com Estimation for Returns Specialist in Grove, OH
$35,422 to $44,657
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