Care Coordinator

The Care Coordinator is involved in many facets of the company’s operation including patient referral source interaction, order fulfillment, logistics, insurance verification, billing, greeting customers in our store-front, offering guidance and answering questions relating to durable medical equipment, and more!

The ideal candidate has a friendly outgoing personality, possesses a diverse background, and demonstrates a strong attention to detail.

Position Responsibilities

• Collaborates with team members within and across departments to ensure proper patient care and insurance reimbursement for services provided.
• Communicates with physician offices, long term care facilities, and hospitals via phone/email or in person to coordinate care of mutual patients.
• Educates referral sources on products/services offered and insurance requirements for each.
• Creates equipment and supply orders from physicians’ orders.
• Ensures all orders meet insurance requirements.
• Enters orders into electronic medical record systems and electronic order system.
• Verifies patient insurance information and benefits.
• Processes sales of medical equipment and devices.
• Educates patients on troubleshooting and operational use of equipment.
• Coordinates delivery of equipment with patients, caregivers, or facility representatives.
• Other duties as necessary or assigned.
• Greets customers and assists with any questions or guidance.

Qualifications

• Kind, friendly attitude.
• Proactive, a positive thinker.
• Energetic, with strong work ethic.
• Organized with high attention to detail.
• Professional and courteous demeanor.
• Excellent verbal and written communication skills.
• Ability to work effective on a team.
• Excellent customer service skills.

Position Requirements

• Background in retail and/or customer service highly preferred.
• High School Diploma or equivalent required.
• 2 years of college, preferred.
• Experience in medical billing or customer service, preferred.
• Knowledge of Medicare, Medicaid and third-party insurances, preferred.

Compensation Range

• $16.00 - $22.00 per hour, dependent on experience and position

Location

• Wheatfield, NY