Pharmacy Account Representative

Pharmacy Account Representative

HealthCare Support is actively seeking a Pharmacy Account Representative to fill an opening with a prestigious pharmacy provider of infusion & long-term care medications in Buffalo, NY.

Daily Responsibilities for Pharmacy Account Representative :

• Build strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations.
• Accountable for all aspects of client relationships; primary go-to person for your client base.
• Engage with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly / Quarterly Business Reviews (QBR’s) and Pharmacy Optimization Services (PSOP’s).
• Lead client contract renewal process in collaboration with other key stakeholders.
• Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients.
• Manages their client base through the company’s CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.
• Own your Client Book of Business be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customer’s needs, delivering world class service.
• Provides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with procedures, tools and resources.
• Works with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementation.
• Collaborates with other functional departments (credit / collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved.
• Shift : Monday Friday, 10am to 7pm

Required Qualifications for Pharmacy Account Representative :

• Required : BA / BS or equivalent experience
• 3-5 years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting.
• Ability to communicate to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency;

outstanding problem-solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a collaborative team

Experience in a project management and client-facing customer service role; strong background with the ability to manage multiple priorities and deadlines at once

Preferred Qualifications for Pharmacy Account Representative :

Closed-door long-term care pharmacy experience HUGE PLUS!!!!

Benefits for Pharmacy Account Representative :

• Immediate enrollment in Health Insurance
• Dental Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• Access to Investment Accounts
• Career and educational tools within our Ingenovis ACT (Advocacy) Program

Pay Details : $24.00 / hr to $26.00 / hr