Service director

Job Summary :

Within a Service Area and / or one medical center, directs and manages the planning, development, implementation, delivery and evaluation / improvement of quality patient care provided by multiple departments within one or two service lines which may include a combination of med / surg / critical care, maternal child health, pediatric and periop services.

Directs the delivery of services that add value and are integrated with nursing standards of practice, service priorities and performance / outcome measures, as well as with strategic, business and organizational goals / objectives.

Essential Responsibilities :

• Through department managers / staff, directs and manages the delivery of nursing services and safe patient care which are integrated with business plans and meet or exceed cost, quality,clinical and utilization standards and performance measures.
• Ensures that services meet members, physician and internal client needs in a changing, competitive health care market.
• Accountable for the efficient delivery of patient care and support services within the service line for KP members by directing the development, evaluation and utilization of safe, cost effective, high quality nursing practices.
• With Kaiser Foundation Hospitals and SCPMG staff, develops strategic / business plans to achieve integrated services across the continuum of care at multiple sites / departments.
• Directs and ensures continuous quality and safety of staff and patients and improvement of all clinical practices, services and operations by managing the design and implementation of systems, processes and methods to evaluate and improve safe patient care across the continuum.
• Plans, develops and / or directs the implementation of service area initiatives within the service line shares best practices and standards of care.
• Directs and / or delegates to managers the appropriate delivery and level of services.
• Directs budget management and resource allocation.
• Manages financial performance and identifies and implements strategies to reduce costs and improve quality and safety of care and service.
• Manages and resolves human resource, labor relations, employee and department safety and risk management issues.
• Hires, fires and disciplines as part of performance management.
• May assume responsibilities of Nurse Executive in their absence.

Basic Qualifications :

Experience

Minimum eight (8) years of acute healthcare nursing experience, including a minimum of four (4) years of progressive management and supervisory experience.

Education

• Masters Degree in related field (nursing, health administration, business, public health or management).
• Academic degree in nursing required (Bachelors or Masters degree).

License, Certification, Registration

• Registered Nurse License (California)
• Basic Life Support

Additional Requirements :

• Demonstrated knowledge of operations and healthcare management; Nurse Practice Act, TJC and other local, state and federal regulations.
• Must be able to work in a Labor / Management Partnership environment.

Preferred Qualifications :

• ICU experienced required.
• BSN required, MSN required.
• Acute care management experience preferred.
• CNML, NE or other related specialty certification preferred.

Notes :

• Covers multiple service lines.
• Variable hours, may work weekends and holidays.

Last updated : 2024-05-18