Partner Relationship Manager

Overview

We are CONNECTING HEALTH AND WEALTH. Come be part of remarkable.

How you can make a difference  

The Partner Relationship Manager is responsible for managing the day-to-day relationship with our channel partners. This role will collaborate with and ensure the long-term success of our channel partners. Our channel partners are diverse, with everything from banks and associations, to third party administrators and health plans. This role will liaise between these partners and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to our partner needs and contractual commitments.  This is a unique position that requires a high technical aptitude, in conjunction with project management and relationship management skills.  In this role you will be responsible for developing long-term relationships with a portfolio of assigned partners, connecting with key business executives and stakeholders.

What you’ll be doing 

• Operate as the lead point of contact for any and all matters specific to assigned partners, maintaining strong relationships as a trusted advisor and point of escalation.
• Provide Manager level authority on finance items, fee concessions, invoicing, and is responsible for audit control items specific to partners..
• Make decisions about product and technical solutions that can be offered to a partner and all associated clients, leveraging corporate guidelines, product and technical knowledge, market demand, and abilities/limitations of the partner.
• Facilitate engagement activities between partner and internal resources such as legal, sales, marketing, implementation, technical and service teams.
• Ensure that all HealthEquity departments are delivering on solution and service commitments, managing to the terms of contracts.
• Act as the project manager for all partner initiatives, providing clear communication on the progress, completion, and setting expectations throughout the project for internal and external stakeholders.
• Coordinate strategic management of the partner, including contract management, negotiation and product expansion.
• Oversee, monitor and liaise with partner on transactions and interactions (e.g. integrated data files, communications, etc.), analyzing and reporting key account metrics.
• Manage business and technical documentation of each partner’s solution. This may include technical file specs, product offering details, service, marketing and sales requirements.
• Coordinate support, communication and training on these details with internal and external resources.

What you will need to be successful

• 8 years of account management or other relevant experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the HealthEquity and Partner organizations, including executive
• Demonstrated track record of maintaining customer accounts through exceptional service and support
• Strong listening, negotiation, project management, analytical and presentation skills within the health benefits or technical industries.
• Strong written and verbal communication skills
• Proven ability to manage multiple projects at a time, while paying strict attention to detail
• Proven ability to document and troubleshoot technical solutions
• Strong ability to identify customer need and provide proper rationale for utilizing internal business capabilities to solve the need
• Strong, hands-on knowledge of Health and Welfare Benefits is also required.
• Self-motivated, and adept at developing internal and external relationships
• Strong customer service focus, work ethic and attention to detail are critical to success in this position
• BA/BS degree or equivalent
• Develop and present professional presentations

#LI-Remote

This is a remote position.

Salary Range

Benefits & Perks

• Medical, Dental, Vision
• HSA contribution and match
• Dependent Care FSA match
• Uncapped Paid Time Off
• 401(k) match
• Paid Parental Leave
• Ongoing Education & Tuition Assistance
• Gym/Fitness Reimbursement
• Award Winning Wellness Program

Come be your authentic self

Why work for HealthEquity 

HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more. 

Come be your authentic self

HealthEquity, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.

HealthEquity is committed to your privacy as an applicant for employment.  For information on our privacy policies and practices, please visit HealthEquity Privacy.

Salary : $69,000 - $103,500