Intake Coordinator

Description

As an Intake Coordinator, you will be working directly with our patients on determining their eligibility for various health insurance programs based on their financial information. You will also explain and provide guidance throughout the intake process. This position will work with all clinic staff as needed and report to the Assistant Site Operations Director.

JOB RESPONSIBILITIES:

• Meets with all potential patients to verify eligibility and explain health insurance programs.
• Performs financial intakes on all referred patients. (5-11 per day on average)
• Determines eligibility for various health insurance programs based on provided information, calculates percent of poverty/eligibility for sliding fee scale if applicable.
• Tracks and completes all renewal screenings of all current patients. This includes verbal evaluation of programs and re-verifying eligibility.
• Based on patients eligibility enrolls in Hoosier Healthwise; Medicaid/Medicare if qualified.
• Follows up with patients after ER and hospital visits.
• Assists with patient phone calls and questions as needed.
• Maintains accurate and timely documentation for audit purposes.
• Assists patients with applying for discounted medications from pharmacy companies as needed.
• All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
• Performs other duties as assigned.

Qualifications

REQUIRED QUALIFICATIONS:

Education/Training

• High School diploma or equivalent
• Certified State Navigator (we will train and assist in becoming certified once hired)

Experience

• Knowledge of medical terminology (not required but highly preferred)
• At least 1-3 years of Health worker, case manager, social services, or community worker experience

Skills/Job Requirement

• Strong customer service skills
• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Ability to remain flexible and adaptable
• Basic math skills needed for working with financial information (tax returns, W2s, etc.)

Technology Skills

• Basic computer skills (Microsoft Office, EHR, online sources, etc.)
• Operate a multi-line phone system and other office equipment including printers, fax machines, etc.

DIRECT SUPERVISION:

• N/A

REQUIRED TRAINING:

• All assigned Relias training