Registered Nurse - Phone Triage

TRIA is looking to hire RN to join our orthopedic team!  Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. 

Position Summary:

RN phone triage, post op clinic, etc.

The Nurse Line Triage nurse works independently providing professional appropriate telehealth nursing services to patients and/or family members. This is done utilizing a systematic approach to nursing practice incorporating assessment, planning, nursing diagnosis, implementation, and evaluation in accordance with the Nurse Practice Act and its recognized professional standards. Park Nicollet and other approved Triage Guidelines and Protocols are used to support assessment and plan of care. Implements Population based standing orders to treat patients when appropriate, based on Park Nicollet Health Services standing orders and policies. Will function as a liaison between physicians, patients, and staff in the delivery of complex telephone care. The individual must be flexible and have strong interpersonal skills. The nurse must be a patient advocate, maintaining the patient’s confidentiality and patient rights. The nurse resolves patient concerns or complaints while maintaining a positive, personalized, and friendly attitude, addressing patient needs in a timely and appropriate manner. Functions as a mentor to other team members and works collaboratively with team members to identify and resolve department and/or guideline issues through established procedures. Supports a team environment which allows clear communication, positive support, and creative thinking. 

Work Schedule:

TBD

Required Qualifications:

• Education, Experience or Equivalent Combination:
  • Graduate from course of study in nursing resulting in an associate degree, diploma, or baccalaureate degree in nursing. 
  • One or more years of broad-based nursing experience is required preferably in a clinic, hospital, urgent care, or transitional care setting. 
• Licensure/ Registration/ Certification:
  • Must have and maintain a valid Minnesota Registered Nurse License.
  • BLS provider status in accordance with American Heart Association (AHA) guidelines.

Minimum Qualifications:

• Must demonstrate knowledge of age-related growth and development principles necessary to provide appropriate service and ensure safety of patients. 
• Effective oral and written communication skills, basic computer/keyboarding/mouse skills required.
• Proven proficiency in the operation of the following: Personal Computer, Telephone, Fax Machine, Photocopier, Printer, and electronic medical record.
• Telephone Triage Experience is desirable.
• V skills, EKG skills, Rhythm Strip and Telephone triage skills
• Strong clinical and human relations skills. Will maintain standards of clinical skills and professional ethics as established by the Nurse Practice Act and Park Nicollet Health Services. 
• Analytical ability to assess situations and choose effective solutions. 
• Ability to conceptualize workflow, develop plans and implement appropriate actions. 
• The ability to handle multiple priorities, ambiguity, frequent change, and stressful situations.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!