Registered Nurse

RIVERWAY CLINIC JOB DESCRIPTION:

JOB TITLE:                Registered Nurse (RN)

DEPARTMENT:          Primary Care 

REPORTS TO:           Nursing Supervisor

DIRECTION OF OTHERS:  Per license

GENERAL SUMMARY OF DUTIES: Provide leadership, direction, organization, and administration of daily clinic operations in the patient care area. Effectively provide high quality service to patients, make independent nursing diagnoses, and develop plans of care based on patient assessment. Create and implement dynamic teaching plans based upon patient need. This position works in collaboration with the Care Team. Teamwork is the norm and all employees will be held accountable to work as effective team members. Service excellence is to be centered on patient care and relationships and is the responsibility of all employees.

ACCOUNTABILITIES:

1. Patient Service: Experience

• Acts as an effective, consistent role model of Service Excellence; exemplifying courtesy, compassion and responsiveness to all customers.
• Establishes a compassionate environment by providing emotional, psychological and support to patients. 
• Promotes patient’s independence by establishing patient care goals; teaching patient to understand conditions, medications, and self-care skills; answering questions.
• Holds self and other employees accountable for meeting high standards of service and quality with all customers.
• Collaborates with staff and supervisors to identify opportunities to improve patient satisfaction and experience.

1. Teamwork: People

• Distinguishes between situations requiring independent management, utilizing established policies, and collaborative management with the Physician, Advanced Practice Provider and/or other health care support personnel.
• Maintains a cooperative relationship among health care teams by communicating information, responding to requests, building rapport, and participating in team problem-solving methods.
• Open and honest in all actions.
• Participates in the orienting of new employees.
• Ability to lead, mentor, and motivate employees.
• Identifies and works to resolve problems with other departments and individuals in a constructive manner; focuses on solving the problem, modeling healthy workplace behaviors.
• Demonstrates punctuality and accountability for assigned shifts. 
• Maintains a safe and clean working environment by complying with procedures, rules, and regulations.

1. Quality and Data: Health

• Practices within the parameters of the Minnesota State Board of Nursing.
• Protects patients and employees by adhering to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
• Attends and participates in department meetings and trainings on a regular basis to stay current on relevant clinic and department information.
• Demonstrates flexibility and adapts to new technologies and processes.
• Maintains confidentiality of sensitive patient information.
• Performs nursing diagnoses and plans intervention according to standing orders, policies and procedures.

1. Financial: Stewardship

• Acts as a responsible steward of resources including time, materials, supplies, and property.
• Participates in the organization’s value of integrity and the Corporate Integrity Program through activities such as cooperating with internal investigations and external reviews, good faith reporting of compliance concerns, participating in compliance-related education and training while complying with the organization’s policies and procedures.

Job Functions Specific to this Position:

•  Provides nursing assessment and triage of patients in an ambulatory acute care setting through interviewing, observation, and physical assessment.
• Responds to high demand of patient phone calls and e-mails in a timely fashion.
• Explains, administers, and documents all procedures and treatments.
• Demonstrates clinical competence in using the nursing process to provide care to patients and their families either on-site or via the telephone.
• Takes the lead in clinic and on-site emergencies.
• Documents accurately and completely using the electronic medical record.
• Serves as a role model for nursing practice and professional conduct.
• Effectively shares job knowledge with other employees.
• Demonstrates flexibility in performing additional responsibilities to contribute to the improvement in patient care and the functioning of the care unit and other support services. 
• At least 30% of the total RN FTE’s is dedicated to Care Coordination.
• Oversight of daily workflow in conjunction with care teams/leaders.
• Ability to work independently and with the RN team.

Performs other related duties as directed by a supervisor/manager.

REQUIRED PROFESSIONAL QUALIFICATIONS:

• Graduate of an accredited school of professional nursing.
• Current Minnesota RN licensure.
• Current WI license or within 2 months of hire.
• Current CPR certification or within 6 months of hire and maintain.
• Strong computer skills.
• Strong oral and written communication skills.
• Strong organizational skills.
• Reflects a positive, supportive attitude and demonstrates respectful interactions with internal and external customers, team members and staff.

PREFERRED QUALIFICATIONS:

• 3-5 years of broad-based experience, including but not limited to Family Practice, Pediatrics, Obstetrics and Gynecology, Emergency care.
• Experience with an electronic medical record.
• Telephone consultation experience.

PHYSICAL REQUIREMENTS:

• No lifting requirements are identified but the potential for lifting exists.
• Ability to sit or stand for prolonged periods of time.
• Adequate vision, hearing, and tactile motor skills.
• Manual dexterity required.
• Ability to speak, read, and write English proficiently.

TYPICAL PHYSICAL DEMANDS:

Requires full range of body motion, which includes handling and lifting patients, stooping or stretching, hand-eye coordination, and manual and finger dexterity.  Requires walking and standing for extensive periods of time.  Occasionally lifts and carries items weighing up to 50 pounds. Requires normal vision and hearing range, and the absence of color blindness.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TYPICAL WORKING CONDITIONS:

Frequent exposure to communicable diseases, body fluids, toxic substances, medicinal preparations, bio-hazardous wastes, and other conditions common to a clinic environment.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MACHINES, TOOLS, EQUIPMENT, AND WORK AIDS: which may be representative, but not all inclusive, of those commonly associated with this type of work: Telephones, computers, emergency cart, cardiac monitor, suction, oxygen delivery, injection supplies (needles, syringes, serums), all other related to clinic setting.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

4/09/24