What are the responsibilities and job description for the FT Enrollment Specialist - Work From Home position at HealthSnap?
HealthSnap is hiring a patient enrollment specialist to enroll patients in chronic care management and/or remote patient monitoring programs, in various states, in partnership with cardiology, internal, primary, and family medicine physician groups and healthcare systems. Successful candidates will bring experience in patient enrollment and call center experience.
Requirements- Make outbound calls to patients and provide information about remote patient monitoring and chronic care management programs. Explain program benefits, patient financial responsibility, obtaining consent, process device shipment and enroll in the program(s).
- Ensure a seamless, complete and effective enrollment process for all prospective patients into the care monitoring programs
- Be the initial point of contact for calls for pending enrollees
- Manage a high open caseload until the enrollment process is complete
- Provide exceptional customer service and positive experience for potential patients/caregiver
- Navigate multiple systems and portals to input patient enrollment information
- Achieve monthly new enrollee goals
- Less than 5 years Experience in high-volume inbound and outbound call environment required
- Enrollment/Medical Sales experienced preferred
- Must have poise and patience when dealing with patients
- You are comfortable communicating with patients over the phone, overcoming objections, and have good problem-solving skills
- Keen attention detail, metrics driven, excellent time management skills
- High computer literacy
- Engaging personality with the desire to connect with the patient
- High empathy and collaborative team player
- Flexibility and openness as the role and responsibilities may change and/or evolve as the company grows!
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