What are the responsibilities and job description for the Medical Call Center Agent position at HealthSource of Ohio?
HealthSource of Ohio is seeking to hire a Medical Call Center Agent who is passionate about providing quality healthcare to our patients and communities. We are looking for Friendly, Accessible, Credible individuals to join a great team.
Responsibilities
0-25% - Walk/Move About
26-75% - Lift/Carry, Push/Pull, Reach Overhead, Climb, Squat/Bend/Kneel, Stand
76-100% - Sit
Responsibilities
- Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality
- Facilitate optimal patient access and maximize accuracy of data entry for scheduling and clinical messaging
- Ability to speak clearly in order to communicate effectively between patient and provider,provide pre-visit instructions/directions, and relay provider instructions
- Responsible for professionally responding to all inquiries from callers as they relate to health services HSO provides
- High School Diploma or Equivalent required
- Strong computer skills that include a combination of experience in a Windows Operating System, e-mail,and EHR data entry required
- 1-2 years Call Center experience preferred
0-25% - Walk/Move About
26-75% - Lift/Carry, Push/Pull, Reach Overhead, Climb, Squat/Bend/Kneel, Stand
76-100% - Sit
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