Receptionist

OUR PRACTICE

We are a state-of-the-art hearing healthcare practice dedicated to helping people struggling with hearing loss and tinnitus to improve and preserve their cognitive function and quality of life.

We are looking for someone to join our team of dedicated highly trained professionals.

(for a sample of comments from our patients got to www.HearingCenterofLI.com/reviews)

We offer:

- Extensive ongoing training and coaching for skill development and job satisfaction assisted by experts in the field

- A collaborative professional environment in which all staff members share input to help improve care of patients and development of the practice

We make decisions and evaluate ourselves based on five specific core values:

1. Continuous improvement – We update our skills and procedures to provide the best possible care on an ongoing basis
2. Results - We do everything possible to give our patients the best possible results – not just “some benefit”
3. Education - We educate patients and the public about the real effects of the #1 modifiable risk factor for dementia - untreated hearing loss - and the most effective treatment.
4. Patient Experience - We provide an experience worth talking about. We show patients that we are going ‘out of our way’ to give them the best possible results and that we appreciate their trust in us.
5. Earn Trust - We earn trust, we don't expect it by default. We do the things that will inspire patients to trust us.

THE POSITION

The Patient Care Coordinator (PCC) is a crucial position in our practice and collaborates with our doctors and other staff to provide the best possible care for our patients. A successful person in this position will:

1. Put into practice our core values (work towards continuous improvement , strive to provide optimal results for patients, educate patients and potential patients, provide the best possible patient experience, earn the trust of patients and potential patients).

2. Listen to patients and potential patients, asking questions to discover their concerns and frustrations so that we can best solve their problems.

3. As part of our treatment process, educate patients and potential patients about the importance of properly treating hearing loss and what constitutes optimal treatment (extensive training will be provided).

4. Join the rest of the staff in helping us continually improve the care we provide by participating on our planning and monitoring process and staff meetings, as well as teaching other staff what you learn from training and experience.

5. Manage the following:

• Handling phone inquiries from potential patients
• Handling phone calls from current patients
• Welcoming and checking out patients
• Maintain Facility appearance
• Billing service liaison
• Hearing device order tracking / inventory management

Job Type: Part-time

Pay: $18.00 - $21.00 per hour

Schedule:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Valley Stream, NY 11580: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $18 - $21