About
Open since November 2011, SmartVet offers the services and quality of a typical veterinary practice but the experience is simplified by bringing it all to your home.
Coming into your home allows us to perform veterinary services in the most comfortable environment for your pets. We also strive to implement pet friendly techniques that are beneficial to your pet and result in a more pleasant experience.
We believe the care of all pets should complement the lifestyle and schedule of their family. With this in mind, we have adapted an approach to accommodate a wide spectrum of individual client-based preferences.
We know it is not always convenient or effortless to make an office visit, which is why we come to you. For services that cannot be performed in the comfort of your home, such as surgery and radiographs, we have a facility located at 1537 Fort Jesse Road in Normal IL.
Position Purpose
Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction.
In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking.
The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services.
The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.
Client Service Representative Competencies
Sharing ideas and being open to other’s ideas.
Essential Responsibilities
Requirements / Qualifications
Benefits Offered
Last updated : 2024-05-21
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