The Customer Service Representative is responsible for providing support to the
Sales team and Sales Center. The ultimate goal of this role is to serve as a liaison between the company
and its customers regarding product availability, delivery, order entry, order status and problem
resolution.
Duties and Responsibilities
customer service
actively listening to identify customer needs. Suggest alternatives and additional products based
on customer needs and promotions available.
issue needs to be escalated)
centers to ensure product availability.
pickup/delivery dates. Document accurately the reason for customer calls as well as resolution.
reviewing catalogs, web-sites and internal resources
Required Qualifications
Service experience; or Associates Degree with 1 year of Counter Sales, Call Center or Customer
Service experience
in MS Office applications (Word, Excel, Outlook).
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
Ability to Relocate:
Work Location: In person
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