Customer service rep

Responsibilities :

H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service.

You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service.

Partner-owned' means our most important resources People drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do you have a :

HEART FOR PEOPLE... commitment to work hard to make sure People come first?

HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?

PASSION FOR RESULTS... initiative to step up and do what needs doing?

We are looking for :

• a high school diploma
• communication and interpersonal skills
• ability to work in a fast-paced environment

What is the work?

Stocking :

• Stocks and rotates items as needed
• Assists with inventory control; loads, unloads, and moves product
• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Organizes merchandise on pallets to make the department presentable to the public
• Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
• Maintains standards in shrink, safety, inventory control, and sanitation
• Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
• Builds, stocks, maintains, and takes down store displays
• Performs the duties of Customer Service Assistant as needed

Customer Service :

• Provides superior customer service
• Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise

Sales :

• Merchandises product effectively
• Uses suggestive selling techniques to meet customer needs and build department sales

Food Safety / Sanitation :

• Cleans and sanitizes sales floor, display cases, prep areas, and equipment
• Properly handles and maintains the operation of all equipment
• Complies with departmental SOPs and store operating procedures

Additional Department-Specific Responsibilities / Pre-requisites :

Beauty :

Knowledge of beauty and cosmetic aids

Drugstore / General Merchandise :

Prepares tags and signs as needed

Grocery :

Organizes, cleans, and prepares back area for the night crew and incoming trucks

Prepares tags and signs as needed

Texas Backyard :

Passion for outdoors

Ability to complete Green Thumb training (H-E-B internal training)

Entertainment :

Knowledge in the audio / video field

Knowledge of specialty products, movies, music, electronics, and video games

What is your background?

• Minimum age 18 (mandatory)
• High school diploma (or equivalent)
• Completion of Company Orientation and Safety Training (upon hire)

Do you have what it takes to be a fit as an H-E-B Customer Service Representative?

• Strong customer service skills
• Communication and interpersonal skills
• Reading and writing skills
• Planning and organizing skills

Can you...

• Function in a fast-paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Perform the following, based on your Department

Beauty :

• Constantly* reach at waist, grasp
• Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements
• Occasionally* sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms
• Occasionally be exposed to cold, loud noise, and wet conditions
• Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs

Drugstore / General Merchandise :

• Constantly* reach at waist, pivot, grasp
• Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar / radial deviation, extend and flex wrists
• Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
• Occasionally be exposed to cold, loud noise, and wet conditions
• Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs

Grocery :

• Constantly* reach at waist, pivot, grasp
• Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar / radial deviation, extend and flex wrists
• Frequently be exposed to cold conditions
• Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
• Occasionally be exposed to loud noise, and wet conditions
• Demonstrate the ability to lift 65 lbs, and manage in excess of 135 lbs

Texas Backyard :

• Constantly* reach at waist, grasp
• Frequently stand, walk
• Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Frequently be exposed to ambient temperatures
• Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs

Healthy Living :

• Constantly* stand, reach at shoulder, reach at waist, pivot, grasp, pinch
• Frequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion
• Occasionally bend, crawl, climb stairs, twist, push / pull with arms, perform fine motor movements
• Occasionally be exposed to cold, loud noise, and wet conditions
• Must be able to lift 50 lbs, and manage in excess of 50 lbs
• While there may be exceptions, the measurements noted are generally defined as Constantly : 5.5 hours per 8-hour day; Frequently : 2.

5 - 5.5 hours per 8-hour day; Occasionally : 0 - 2.5 hours per 8-hour day

It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

06-2019

Last updated : 2024-09-05