Service rep

Responsibilities :

Would you rather do something different every day? H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service.

No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.

As a Cross-Functional Representative, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service.

Partner-owned' means our most important resources People drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do you have a :

HEART FOR PEOPLE... commitment to provide superior Customer Service?

HEAD FOR BUSINESS... a strong sense of how what you do affects Customers and our success?

PASSION FOR RESULTS... initiative to step up and do what needs doing, with an eye for detail?

We are looking for :

• a high school diploma; some H-E-B experience
• customer service and interpersonal skills

What is the work?

Customer Service / Sales / Stocking :

• Provides excellent customer service; answers customer questions regarding products, take orders, assists with product selection
• Uses suggestive selling techniques to meet customer needs and build department sales
• May make regular product announcements to inform customers
• Works a flexible schedule to accommodate shifts of different departments
• Performs duties in multiple departments, to include technical or perishable areas such as bakery, floral, market, etc.
• Performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across total Store, in multiple departments
• Builds, stocks, and maintains displays and fixtures
• Assists with inventory control; loads, unloads, and moves product
• Slices, packages, labels, rotates, merchandises, culls, and prices product
• Gains knowledge of multiple departments; applies understanding of processes / policies
• Complies with Store and department SOPs, policies, and applicable laws
• For the Service cross functional team, works as a Checker when not performing Cross Functional duties

Food Safety / Sanitation :

• Ensures compliance with departmental / Store SOPs for food safety and sanitation
• Properly operates and maintains all equipment
• Cleans / sanitizes sales floor, display cases, prep areas, and equipment

What is your background?

• Minimum age 18 (mandatory)
• High school diploma, or equivalent
• 6 months of experience in H-E-B Store operations
• Completion of Company Orientation and Safety Training

Do you have what it takes to be a fit as an H-E-B Cross-Functional Representative?

• Knowledge of computer systems (Symbol, ACR, label machine)
• Customer service and interpersonal skills
• Verbal / written communication and reading skills
• Ability to adapt to performing a wide range of duties across multiple departments
• Ability to work autonomously

Can you...

• Function in a fast-paced, retail environment, requiring detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Work flexible schedules to accommodate differing department shifts
• Perform the following, based on your Department

Bakery :

• Constantly* reach at waist, grasp
• Frequently stand, walk, reach at shoulder, bend
• Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
• Occasionally be exposed to wet, cold, hot conditions, loud noise
• Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs

Dairy / Frozen / Grocery / Market :

• Constantly* reach at waist, grasp
• Frequently stand, walk
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to wet, cold conditions, loud noise
• DAIRY : Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs
• FROZEN : Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs
• GROCERY : Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs

Deli :

• Constantly* reach at waist, grasp
• Frequently stand, walk, stoop
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to wet, cold, hot conditions, loud noise
• Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs

Cosmetics / Drugstore / General Merchandise :

• Constantly* reach at waist, grasp
• Frequently stand, walk
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to wet conditions, loud noise, ambient temperatures
• COSMETICS : Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs
• DRUGSTORE : Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs
• GM : Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs

Floral :

• Constantly* reach at waist, grasp
• Frequently stand, walk
• Frequently be exposed to cold conditions
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to wet, cold, hot conditions, loud noise
• Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs

Gas Station :

• Constantly* sit, reach at waist
• Frequently grasp
• Occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs

Produce :

• Constantly* reach overhead, reach at shoulder, reach at waist, pivot, grasps
• Frequently walk, reach at knee, reach at floor, stoop, squat, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally stand, bend, crouch, kneel, stair climb
• Occasionally be exposed to wet, cold, hot conditions, loud noise
• Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs

Seafood :

• Constantly* reach at waist
• Frequently stand, walk, pivot, push / pull with arms, grasp
• Frequently be exposed to wet and cold
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion
• Occasionally be exposed to hot conditions, loud noise, ambient temperatures
• Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbs

Service :

• Constantly* stand, walk, reach at waist, grasp
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions
• Demonstrate the ability to lift 50 lbs, and manage in excess of 30 lbs

Shelf Edge :

• Constantly* reach at waist, grasp
• Frequently stand, walk
• Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions
• Demonstrate the ability to lift 50 lbs, and manage in excess of 65 lbs
• While there may be exceptions, the measurements noted are generally defined as Constantly : 5.5 hours per 8-hour day; Frequently : 2.

5 - 5.5 hours per 8-hour day; Occasionally : 0 - 2.5 hours per 8-hour day

It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

07-2020

Last updated : 2024-09-13