What are the responsibilities and job description for the Cisco SME - UCCE position at Heliogic LLC?
Job Description
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Please go through the below Job Description & let me know your interest
Position: Cisco SME - UCCE Location: Irving, TX / Basking Ridge NJ – Hybrid Duration: Long Term
Job Description
• Min 5 plus years of experience in a large Cisco UCCE solution.
• Must be very adept at being able to turn business Requirements into technical call routing design requirements.
• Excellent verbal and written skills.
• Min 5 years of telecom troubleshooting experience.
• Analysis of current state Cisco implementation
• Documentation and design for integration of NBx (NEXT BEST EXPERIENCE) system with Cisco system
• Min 8 Years of Cisco CTI experience as a Product Owner/BA
• Strong business acumen and technical acumen in call routing, ACD application, IVR
• Strong Product Ownership, Technical integration knowledge, and business analysis knowledge
• Cisco certifications in CTI is preferred
• Bachelor’s degree in a technical discipline is required