Account Manager

Dynamic innovative digital agency looking for an Account Manager to support, contribute and learn in a high-paced, team agency environment.

The position offers the opportunity to participate in both internal and client-facing meetings, starting with discovery and information gathering and continuing on to business analysis and marketing data from multiple sources.

Support our clients and our team through concise communication, the ability to prioritize, and the process of working to understand goals and KPIs supported by data analysis.

We are looking for a highly motivated self-starter who can work both independently and as an active member of a team. The right candidate will be eager to contribute and take part in even the smallest tasks that will ultimately lead us to successfully complete a project or deliverable.

While some basic research and data entry will be involved, we are committed to ensuring that this position is empowered to identify skills the candidate is interested in building. We believe that everyone on our team has something important to contribute and that a job title does not preclude you from taking part in any one particular process.

Responsibilities:

• Manage multiple client accounts by serving as the primary client contact and maintaining and nurturing each client relationship
• Monitor and manage all ongoing activities related to your clients, including progress and deliverables, making sure tasks are delivered on time and within scope/budget
• Represent clients internally while collaborating with development, design, content, creative, PR, media buying, and other internal departments
• Implement and execute client projects as needed
• Identify, elevate, and address potential account risks
• Lead client meetings and presentations
• Report client statuses in weekly internal staff meetings
• Set goals and expectations and priorities for your clients
• Conduct quarterly client meetings to recap the previous quarter and set goals for the next quarter
• Identify new opportunities with existing clients
• Establish relationships with new clients
• Analyze marketing data and summarize findings
• Use spreadsheets to combine multiple data sources and create reports

Requirements:

• Based in Maine or willing to relocate.
• Experience in a corporate or small agency setting preferred.
• Working knowledge of marketing, ideally ecommerce, paid advertising, SEO, social media, online research, and proficiency in programs including: Microsoft Excel and Word, Google Docs and Sheets. Adobe CS (InDesign, Photoshop and Illustrator) a plus.
• Ability to work in a collaborative environment and is highly motivated, self-directed, enthusiastic, and has a sense of humor.
• Excellent organizational, time management, and customer service skills
• Strong written and verbal communication skills

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Helm Digital, we are working toward building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Please send resume, cover letter, and compensation requirements. COMPENSATION REQUIREMENTS ARE MANDATORY FOR CONSIDERATION.

WHO ARE WE?
Helm Digital is a small but mighty digital marketing firm in Portland, Maine, supporting regional lifestyle, higher education, design, nonprofit, and food and beverage brands. We are welcoming, inquisitive, and thoughtful people striving to institute a realistic work-life balance while producing top-quality work for clients we love. Find us online.

• Helm Digital is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.*