What are the responsibilities and job description for the Help Desk Technician position at Helm?
Job Title: Help Desk Technician
Job Type: Contract
Job Location: Quantico, VA
Job Description:
Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments. • Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures. • Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software. • Analyze and assess customer service requests and provide prompt technical solutions. • Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products. • Prepare progress/status reports and submit to team leads as required. • Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner. • Identify and document areas for process improvements. • Contact and effectively communicate with users by telephone, electronic communications, or in person. • Prepare equipment for reuse or surplus of property actions. • Provide technical support for customers assigned to remote locations as required. • Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals. • Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations. • Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach, carry items, push and pull carts loaded with equipment. EXPERIENCE/EDUCATION Required: Demonstrated proficiency installing, maintaining, repairing desktop operating systems, business applications, desktop computer hardware, peripherals, and printers. • Bachelor's degree in discipline with 5 years of experience, or 9 years of equivalent experience • TS clearance required Preferred: • IT Certifications applicable to desktop and mobile computer support desired • Experience providing excellent customer service • Demonstrated proficiency working independently to provide service • Demonstrated leadership skills
Job Type: Contract
Experience level:
- 2 years
Schedule:
- Monday to Friday
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Security clearance:
- Top Secret (Required)
Work Location: On the road
Salary : $48,200 - $61,000
