​​

Help at Home is hiring an Intake Manager!

Now offering weekly pay!

This is a remote position with monthly or quarterly travel required in Georgia.

We are the nation’s leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes, while staying safe from high-risk facilities. 

Help at Home leads the home care industry in protecting our clients, caregivers and employees. We provide priority vaccine access, a ready supply of quality PPE, and up-to-date training.

We are currently seeking an experienced Intake Manager to oversee the Intake Department. This is an ideal role for individuals with experience providing leadership in a healthcare setting. Work hours for this role are normally Monday - Friday 8:00AM - 5:00PM, but will vary to support business needs.

Benefits

Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff have the opportunity to enroll in a wide variety of benefit programs, including 401K, along with lucrative bonuses in certain areas. 

We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization. 

Job Summary:

The Intake Manager is responsible for the Intake function in the assigned Market region.  The Manager oversees the direction and coordination of all Intake development activities. 

Essential Duties and Responsibilities:

• Provides direct supervision to Intake Representatives on day to day activities.
• Observes the work and provides clear expectations, training and constructive feedback on performance.
• Assists team members with difficult clients or negotiating terms of service.
• Receives and responds to incoming calls and inquiries into agency services.
• Coordinates procedures to qualify potential new clients for reimbursable services
• Notifies the state to visit the potential client.
• Sets up a visit to the home with the Client Coordinator who will deliver information, service plan and contract.
• Performs proactive outreach to source new prospects.
• Follows up on the existing database of individuals who have not yet contracted services
• Follows up on other available leads.
• Maintains the database with results of all contacts.
• Communicates regularly with the Market Leader, providing status and activity reports as agreed. 
• Assumes other job-related duties as requested.
• Monthly or quarterly travel within the Georgia market required.

This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

Required Skills/Abilities:

• Excellent leadership and management skills.
• Excellent sales, customer service, and interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks, delegating when appropriate.
• Proficient with Microsoft Office Suite or related software

Education and Experience:

• High school diploma or GED required.  Bachelor’s degree preferred.
• At least six (6) years of previous experience with customer service or telephone sales required.
• Previous management experience required.
• Previous experience in the home health industry preferred.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Help at Home’s mission is to be the leading national provider of high quality, person-centered care and support to the elderly and people with disabilities in their homes and community-based settings. The core to our services are highly trained, compassionate and dependable caregivers who are supported by our local teams with the resources and expertise to deliver unsurpassed care. Our goal is to enable the highest level of personal independence and meaningful lives for our clients.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Salary : $1 - $80,000