Workforce coordinator

There to care. Here for good.

An exciting opportunity exists at our Salisbury South for a Workforce Rostering Coordinator in Permanent Full-time capacity.

Here at Helping Hand we’ve been a leading provider of aged care in communities across South Australia since 1953. That’s a long journey, and we’re proud of our stability and strength.

Now, we’re on a mission to continue to grow and improve our services and impact, hand in hand with our fantastic team

A brighter future with Helping Hand, for older people and for you.

Based in Salisbury South, as an experienced Workforce Rostering Coordinator, you will be responsible for the efficient and effective coordination of employee scheduling within the Home Care Services.

This role plays a crucial role in optimizing workforce utilization and ensuring that staffing levels align with operational needs.

Y ou will establish and maintain both internal and external relationships to deliver Home Care service objectives and be the key liaison between staff and the management.

You will be a confident person who thrives in a busy environment and has a strong passion for providing exceptional customer service.

No two days are the same in this role, and if you consider yourself a person that enjoys variety in your workday, this is the role for you!

You’ll also make an impact by :

• Assist in the creation, editing and maintenance of rosters, taking into account the terms and conditions outlined in individual contracts, Enterprise Bargaining Agreements, industry standards and the National Employment Standards.
• Effectively communicate schedules to employees and clients ensuring clarity and addressing any concerns / conflicts.
• Contribute to development of processes to monitor the effective management of workforce (outcomes, outputs and KPI’s).
• Maintain effective communication with the Workforce Team Leader and the Operations Support Manager.
• Regularly liaise with the neighbourhood coordinator to preempt or resolve clients concerns.

What you’ll bring

To succeed in this role, you will have :

• Experience in staff coordination, roster management using our electronic roster system
• High attention to detail with demonstrated critical and logically thinking to interpret, analyze, and review information
• Knowledge of awards or EBA’s and their application to rostering and workforce management
• Effective planning or time management skills with s ound computer literacy
• Experience in managing sensitive and confidential information
• A valid NDIS Worker Screening check or be willing to obtain one

You’ll stand out from the crowd if you have some of the following :

• Knowledge of the legislative and quality requirements applicable to Aged Care
• Experience working in Aged Care

Please click the link below to view the position description :

Workforce Rostering Coordinator Position Description

Why Helping Hand?

Here at Helping Hand we truly care about how you are. Here are some of the things we hope you’ll love about working with us :

We are who you are

At Helping Hand, you’ll find real support from teammates and managers who share your values and strengths.

We are where you are

Helping Hand operates in over 20 communities across South Australia, where we were born and where our roots will always be.

We care how you are

Be part of a kind, friendly team that genuinely cares about you and your wellbeing.

You’ll also enjoy a range of other benefits :

• Be part of a warm, friendly team that genuinely cares about you and your wellbeing
• Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card
• Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program
• Get active with our Fitness Passport Program and enjoy discounted gym memberships for you and your family
• Access to an Employee Assistance Program (EAP)

Are you ready to lend a helping hand?

Join us at Helping Hand and help shape your future and ours.

We will be reviewing applications as they are submitted and conducting interviews accordingly.

Apply online today, or to find out more please contact Nikki Bugg on 0429 415 932.

Current Helping Hand employees must notify their manager of their intent to apply.

All applicants must have the right to work in Australia and hold relevant checks or be willing to obtain them. Successful candidates will be required to attend an induction session before commencing work.

Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.

Apply Now

Last updated : 2024-06-05