What are the responsibilities and job description for the Customer Success Manager position at HelpSystems?
RELAXED WORK ENVIRONMENT, DEDICATED TEAM, & GROWING COMPANY
This position is responsible for acting as a real-time post-sale consultative partner to customers aimed at ensuring a positive experience by maximizing value and benefit of our products and services. This role stays actively engaged with customers to ensure products are functioning as intended and providing expected value.
WHAT YOU'LL DO
- Make regular telephone calls to develop relationships and be available to customers proactively.
- Develop and maintain communications in a cooperative and friendly manner with all levels of staff and customers.
- Assist in determining appropriate customer retention strategies.
- Maintain a deep knowledge of industry, product, role in the market.
- Track success through customer engagement scores, measures of churn, etc.
- Other duties as assigned.
QUALIFICATIONS
- 3 years of experience working in a project environment where you were the first point of contact to diverse clients; this experience within a technology company is strongly preferred
- Excellent communication skills – you are the face of the company to our clients, so the ability to think and react professionally while under pressure is required; must also have the ability to positively influence at all levels (primarily technical contributors, sales executives, and senior management)
- Crisp presentation skills and a creative mind set, with the ability to troubleshoot issues quickly and effectively
- Experience managing clients both large and small and knowing how to customize your approach to meet their specific needs and style
- Must be extremely agile and able to manage multiple tasks and priorities simultaneously on tight deadlines
- Well-organized with excellent follow up skills
- A passion for customer advocacy and streamlining the customer experience
- An ability to learn and understand, at a high level: cyber-attacks, hacking techniques, and associated defensive techniques
- Experience working in a start-up environment would be ideal – we need someone who will “roll up their sleeves and get it done” even if the task is not included in these bullets
- A bachelor’s degree in business or related field strongly preferred
- Ability to read, write and speak another language is a plus, but not a requirement
HelpSystems is passionate about making life easier for modern organizations and improving the lives of our customers. As a seven-time Star Tribune Top Workplace we are dedicated to making our employees happy by offering great benefits, fun company culture, and transparency from our leadership team. When working at HelpSystems you will have the opportunity for an upbeat office environment with A LOT of perks, such as professional development, equity program, employee recognition programs, and more!
Check out our website to learn more about HelpSystems and apply by visiting our Careers page. We encourage you to check out our Glassdoor page as well.
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.
